Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julius Calhoun

Bellwood,IL

Summary

Entry-Level IT Support Specialist with two years experience in maintaining computer systems, giving technical assistance to clients, and training clients on how to use newly installed applications. Worked in teams of2 to5 members.

Overview

3
3
years of professional experience

Work History

Account Manager of Dealer Financing

AFC Automobile Finance Corporation
  • Utilized Salesforce CRM, iOS and various other CRM applications for loan setup and maintenance
  • Understaffed during COVID, multitasking ability performed the duties of6 missing employees
  • Well-rounded Sales Associate experience increased customer retention by40%

Account Manager of Dealer Financing

AFC Automobile Finance Corporation
  • Utilized Salesforce CRM, iOS and various other CRM applications for loan setup and maintenance
  • Understaffed during COVID, multitasking ability performed the duties of6 missing employees
  • Well-rounded Sales Associate experience increased customer retention by40%

Operations Manager of Corporate Events

1440EventDesign.com
05.2023 - 10.2024
  • Managed the event logistics and a crew of8 employees,3 warehouses, and4 vehicles (3 box trucks)
  • Utilized Goodshuffle CRM, Outlook, MacOS, and various applications to manage inventory
  • Setup A/V lighting, Las Vegas Marquee signage, staging, corporate sponsor-branded bars, seating
  • Reduced overhead cost by30% through multitasking in various roles which lead to on time deliveries
  • Received95% satisfaction rating from venue contacts and attendees
  • NOTABLE VENUES: Millennium Park "Chef's Gourmet, Union Station "Great Gatsby" (Chicago and Kansas City), various fundraisers at the Museum of Science and Industry, Theater on the Lake, Ritz-Carlton, Drake, Hilton, Miche Fest, Untitled nightclub, Lexus dealers, etc
  • Www.gategroup.com

Operations Manager of Corporate Events

1440EventDesign.com
05.2023 - 10.2024
  • Managed the event logistics and a crew of8 employees,3 warehouses, and4 vehicles (3 box trucks)
  • Utilized Goodshuffle CRM, Outlook, MacOS, and various applications to manage inventory
  • Setup A/V lighting, Las Vegas Marquee signage, staging, corporate sponsor-branded bars, seating
  • Reduced overhead cost by30% through multitasking in various roles which lead to on time deliveries
  • Received95% satisfaction rating from venue contacts and attendees
  • NOTABLE VENUES: Millennium Park "Chef's Gourmet, Union Station "Great Gatsby" (Chicago and Kansas City), various fundraisers at the Museum of Science and Industry, Theater on the Lake, Ritz-Carlton, Drake, Hilton, Miche Fest, Untitled nightclub, Lexus dealers, etc
  • Www.gategroup.com

Airline Catering- Operations Support Manager

Gate Gourmet
08.2021 - 05.2023
  • Utilized WMS to manage FIFO “Dry Goods” food levels which reduced over-spending and inventory shortage by30%
  • Oversaw staff of10+ employees and coordinated unloads with vendors which reduced delays by25%
  • Mentored junior associates on best packaging & shelving practices that increased efficiency by40% and reduced work-related injuries
  • Operated motorized equipment including Order Picker, Sit-Down Forklift, Stand-Up Reach Truck
  • Automobile Industry2003/2020 Combined20 years of Sales Associate experience
  • Industry Certifications –Chevy, Chrysler, Toyota, Nissan and Kia
  • Www.autofinance.com

Airline Catering- Operations Support Manager

Gate Gourmet
08.2021 - 05.2023
  • Utilized WMS to manage FIFO “Dry Goods” food levels which reduced over-spending and inventory shortage by30%
  • Oversaw staff of10+ employees and coordinated unloads with vendors which reduced delays by25%
  • Mentored junior associates on best packaging & shelving practices that increased efficiency by40% and reduced work-related injuries
  • Operated motorized equipment including Order Picker, Sit-Down Forklift, Stand-Up Reach Truck
  • Automobile Industry2003/2020 Combined20 years of Sales Associate experience
  • Industry Certifications –Chevy, Chrysler, Toyota, Nissan and Kia
  • Www.autofinance.com

Education

Bachelor of Business Administration - Business Administration

Southern IL University at Carbondale
05.1999

Skills

  • Hardware: Computer setup, Troubleshooting, Maintenance, Systems upgrades
  • Software: Microsoft Office Suite, Windows, MacOS, Antivirus software, SaaS, VOip, etc
  • Networking: TCP/IP, LAN/WAN, WiFi, VPN, Firewall, Router setup, Network Configuration
  • Programming: Python, Java, CSS
  • Multitasking – Handle50 daily (calls, emails, chat session) tasks to meet deadlines with Tier1 level support (password resets, slow computer performance, connectivity issues, internet access issues, software compatibility problems, hardware failures, data loss, malware infections, outdated software, logins difficulties, and printer malfunctions)
  • Quickly resolve tickets and offer communication channels for follow-ups
  • Actively listen to get to root of problems and execute simple solutions
  • Collaborate with with various depts to manage priorities and escalate issues effectively
  • Adjust to changing technologies, situations, and customer needs to provide effective solutions
  • Client relations

Timeline

Operations Manager of Corporate Events

1440EventDesign.com
05.2023 - 10.2024

Operations Manager of Corporate Events

1440EventDesign.com
05.2023 - 10.2024

Airline Catering- Operations Support Manager

Gate Gourmet
08.2021 - 05.2023

Airline Catering- Operations Support Manager

Gate Gourmet
08.2021 - 05.2023

Account Manager of Dealer Financing

AFC Automobile Finance Corporation

Account Manager of Dealer Financing

AFC Automobile Finance Corporation

Bachelor of Business Administration - Business Administration

Southern IL University at Carbondale

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Julius Calhoun