Julissa Ortiz
Romeoville
Summary
Hardworking and reliable employee with diverse background in providing outstanding customer service. Possess strong problem-solving abilities, willingness to learn, and excellent communication skills. Work well with others, but also independent and great leadership skills.
Overview
7
7
years of professional experience
Work History
Server
Fuller House Bar
10.2024 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery to customers.
- Developed knowledge of menu items to effectively communicate specials and recommendations to guests.
- Learned safety protocols and hygiene standards to maintain a safe dining environment for all guests.
- Adapted quickly to high-pressure situations, ensuring smooth service during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Customer Service Cashier
Home Depot
11.2023 - 10.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Maintained accurate cash drawer, balancing at end of shifts.
- Trained new cashiers on store policies and operational procedures.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Restaurant Hostess
Fuller House Bar
10.2022 - 10.2024
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, facilitating smooth guest flow and reducing wait times.
- Assisted in training new staff on customer service protocols and operational procedures.
- Communicated effectively with kitchen and waitstaff to coordinate guest orders and special requests.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased efficiency by organizing menus and updating daily specials boards before each shift.
Front End Team Member
Menards
09.2020 - 10.2022
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
- Collaborated with team members to streamline daily operations and improve workflow efficiency.
- Trained new employees on best practices and operational procedures.
- Maintained product displays, ensuring a visually appealing shopping environment for customers.
- Processed returns and exchanges at service desk.
- Safely filled propane tanks and RVs.
- Properly take customers information when doing tool/truck rentals.
- Printing and making copies, daily tasks and paperwork separated for departments before opening store. As well as filing paperwork.
- Head Cashier: overseeing cashiers and front end associates. Sending front end associates on breaks and lunches on time.
Cashier
Blain's Farm & Fleet
04.2019 - 08.2019
- Operated cash register, collected payments and provided accurate change.
- Signed customers up for our loyalty program.
- Organized merchandise near register. Ensured food was not damaged nor expired.
- Maintained cleanliness and organization of checkout area to improve workflow efficiency.
- Greeted customers entering store and responded promptly to customer needs.
Volunteer
Loyola University Medical Center
05.2018 - 04.2019
- Surgical Waiting Room: Took visitors to patient rooms in Pre-op and Post-op. Escorted patients/family of patient to consultation rooms to meet with doctors. Transported patients throughout hospital. Duties included giving patient's family updates while they were in surgery. Interpersonal and social skills needed to empathize with family members.
- Pediatrics Department: Visited with patients, brought toys, games, movies, and books at request. Created games and activities to do with patients. Wiped down toys and kept playroom clean.
- Front Desk Receptionist: Greeted patients and visitors, directed/transported them throughout the hospital. Ensured safety of patients by verifying relationship to patient. Made flower and gift deliveries to patient rooms.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Volunteer
Amita Presence St. Joseph's
05.2018 - 02.2019
- Lab Department: Tasks included clerical work, filing paperwork, greeting and checking patients in, working one on one with lab nurses/phlebotomists, transporting patients.
- Emergency Room Department: Properly checking visitors in and taking visitors back to patient's rooms.
- Volunteer Lead: Trained new volunteers in various departments, lead Orientations, conducted interviews, lead organization of food drives, created card drives for kids in the hospital.
- Assisted patients and visitors throughout the hospital.
- Adhered to high level of standards and values.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Promoted environmental awareness with educational workshops and hands-on activities.
Education
Business Administration
Joliet Junior College
Joliet, ILHigh School Diploma -
Plainfield North High School
Plainfield, IL05-2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Attention to detail
- Clerical support
- Team collaboration
- Sales techniques
- Time management skills
- Reliability and punctuality
- Telephone skills
- Verbal and written communication
- Administrative skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Fuller House Bar
10.2024 - Current
Customer Service Cashier
Home Depot
11.2023 - 10.2024
Restaurant Hostess
Fuller House Bar
10.2022 - 10.2024
Front End Team Member
Menards
09.2020 - 10.2022
Cashier
Blain's Farm & Fleet
04.2019 - 08.2019
Volunteer
Loyola University Medical Center
05.2018 - 04.2019
Volunteer
Amita Presence St. Joseph's
05.2018 - 02.2019
Business Administration
Joliet Junior College
High School Diploma -
Plainfield North High School