Julious De Freitas
Normal,IL
Summary
Experienced Service Technician and Site Coordinator with over 20 years in installing, maintaining, and repairing complex electro-mechanical and automated systems. Proven skills in preventive maintenance, equipment upgrades, and PLC programming, ensuring optimal performance in high-volume production settings. Committed to enhancing operational efficiency and minimizing equipment downtime while delivering superior customer service.
Overview
20
20
years of professional experience
Work History
Lead Technician/Site Coordinator
Pitney Bowes
Bloomington, IL
03.2015 - Current
- Led team in troubleshooting complex equipment issues, ensuring minimal downtime.
- Coordinate daily technical operations and oversee site service activities to ensure maximum equipment uptime and customer satisfaction.
- Streamlined workflow processes, resulting in improved service delivery and customer satisfaction.
- Led troubleshooting efforts for complex electro-mechanical and automated mailing systems.
- provide technical guidance and support to service technicians while maintaining compliance with company performance standards.
Lead Technician
Pitney Bowes
Bloomington, IL
05.2012 - 03.2015
- Performed advanced diagnostics and repairs on high-volume mailing and printing equipment.
- Trained and mentored junior technicians on troubleshooting procedures and preventative maintenance practices.
- Trained and mentored junior technicians on troubleshooting and repair techniques.
- Conducted regular inspections to ensure compliance with safety and quality standards.
- Assisted with equipment installations, system upgrades, and software programming.
- Collaborated with engineering and technical support teams to resolve recurring equipment issues.
Service Technician
Pitney Bowes
Brooklyn, NY
05.2006 - 03.2012
- Performed preventative maintenance and emergency repairs on equipment in production environment.
- Installed and configured new equipment while ensuring proper system operation.
- Trained junior technicians on troubleshooting techniques and best practices for equipment handling.
- Diagnosed mechanical, electrical, and electronic failures using technical documentation and diagnostic tools.
- Maintained accurate service records and communicated repair recommendations to customers.
- Consistently delivered professional customer service while exceeding service response expectations.
Education
GED -
Tilden High School
Brooklyn, NYOEM Technical Equipment Certifications And Factory - Computer And Information Sciences
CompTia
Brooklyn, NYNetwork+ - Computer And Information Sciences
CompTia
Brooklyn, NYSkills
- Site Management
- Preventive maintenance programs
- PLC programming and automation systems
- Motors, sensors, electrical controls, and mechanical systems
- Equipment installation, configuration, and system upgrades
- High-volume printing and mailing equipment service
- Technical diagnostics and testing
- OEM-certified technical training
- Technical troubleshooting
- Service reporting proficiency
- Effective communication
- Safety compliance
Timeline
Lead Technician/Site Coordinator
Pitney Bowes
03.2015 - Current
Lead Technician
Pitney Bowes
05.2012 - 03.2015
Service Technician
Pitney Bowes
05.2006 - 03.2012
GED -
Tilden High School
OEM Technical Equipment Certifications And Factory - Computer And Information Sciences
CompTia
Network+ - Computer And Information Sciences
CompTia