Summary
Overview
Work History
Education
Skills
Timeline
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Julio Rivera

Chicago

Summary

Dynamic and empathetic professional with a proven track record at Prospect Airport Services, where I enhanced passenger experiences by leveraging exceptional communication skills and airport safety awareness. Specialized in assisting disabled passengers and resolving complex travel issues, demonstrating adaptability under pressure and a commitment to superior customer service.

Overview

6
6
years of professional experience

Work History

Airport Customer Service Agent

Prospect Airport Services
Des Plaines
04.2018 - 08.2024
  • Assisted disabled passengers with special needs throughout their travels.
  • Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Provided guidance to passengers regarding available services within the airport terminal complex.
  • Assisted with baggage check-in and tagging for customers.

Education

GED -

Carl Schurz High School
Chicago, IL

Skills

  • Cross-cultural sensitivity
  • Adaptable under pressure
  • Exceptional communication
  • Ticketing system
  • Airport Safety Awareness
  • Baggage handling
  • Travel documentation verification
  • Superior customer service
  • Passenger assistance

Timeline

Airport Customer Service Agent

Prospect Airport Services
04.2018 - 08.2024

GED -

Carl Schurz High School

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Julio Rivera