Julio Guzman
Wheeling
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
7
7
years of professional experience
Work History
Sales Associate
Timberland
07.2018 - Current
- Maintained knowledge of current product lines, promotions, and inventory management systems.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to achieve store sales targets and improve customer satisfaction.
- Developed strong relationships with customers, resulting in increased repeat business and loyalty.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Worked flexible hours across night, weekend, and holiday shifts.
Equipment Operator
Canadian Pacific Kansas City
03.2022 - 04.2025
- Conducted routine maintenance checks to ensure optimal equipment functionality and safety.
- Collaborated with team members to streamline operations and enhance workflow efficiency.
- Operated and maintained intermodal equipment, ensuring compliance with safety protocols.
- Implemented best practices for equipment operation, contributing to reduced downtime and increased productivity.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
- Maintained strict adherence to safety and quality standards while operating equipment in dynamic environmental conditions.
- Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
- Achieved smooth workflow transitions by coordinating effectively with other operators during shift changes.
Shift Leader
Target
11.2019 - 03.2022
- Supervised team members to ensure compliance with operational protocols and service standards.
- Coordinated daily staffing schedules to optimize workflow and meet customer demand efficiently.
- Trained new employees on store policies, procedures, and customer service excellence.
- Monitored inventory levels to prevent stockouts and ensure product availability for guests.
- Resolved customer inquiries and complaints promptly to maintain high satisfaction levels.
- Directed team operations to enhance workflow efficiency and productivity.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Implemented process improvements that streamlined daily activities and reduced operational bottlenecks.
Education
High School Diploma -
Rolling Meadows High School
Rolling Meadows, ILSkills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Exceptional customer service
- Flexible and adaptable
- Active listening
- Experience with heavy equipment
- Critical thinking and evaluation
- Dependable and responsible
- Problem resolution
- Calm under pressure
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Equipment Operator
Canadian Pacific Kansas City
03.2022 - 04.2025
Shift Leader
Target
11.2019 - 03.2022
Sales Associate
Timberland
07.2018 - Current
High School Diploma -
Rolling Meadows High School