Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Julina V Poindexter

Chicago

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Security Officer/Door Person

Admiral Secuurity Services
Chicago
06.2024 - Current
  • Investigated theft incidents occurring inside or outside of the building.
  • Greeted and welcomed guests to the property with a friendly demeanor.
  • Maintained order in common areas such as lobbies, hallways, elevators, stairwells.
  • Answered incoming calls from guests and assisted them with questions or requests.
  • Followed up on complaints from tenants regarding noise levels, trespassing incidents.
  • Prevented unauthorized persons from gaining entry onto private property.
  • Coordinated with local law enforcement agencies if necessary during an emergency situation.
  • Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
  • Monitored CCTV systems to ensure safety and security of premises.

Housekeeping Cleaner

Aramark Uniform & Career Apparel
Chisago
05.2022 - 04.2024
  • Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.
  • Reported any maintenance issues to supervisor immediately.
  • Maintained a clean work area at all times by sweeping or vacuuming daily.
  • Provided assistance with moving heavy furniture or appliances when necessary.
  • Emptied wastebaskets and replaced liners.
  • Assisted with setting up meeting rooms for events or conferences according to instructions.
  • Used cleaning chemicals following proper guidelines.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.

Esthetician

Ulta Salon and Cosmetics
Chicago
03.2013 - 03.2020
  • Developed a thorough understanding of available services by participating in training sessions.
  • Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
  • Communicated effectively with other members of the spa team regarding client concerns.
  • Adhered to safety protocols throughout all procedures to minimize risk of injury or infection.
  • Educated clients on proper skin care techniques according to individual needs.
  • Kept detailed records of client visits, treatments performed, and product purchases.
  • Greeted clients upon arrival to spa and provided information about services offered.
  • Ensured compliance with state regulations related to sanitation and health standards.
  • Managed scheduling conflicts efficiently while maintaining excellent customer service levels.
  • Recommended home care regimen for desired results.
  • Built positive client relationships and guided clients through treatments.
  • Answered multi-line phone, returned clients calls and scheduled appointments.
  • Provided excellent customer service and skincare treatments to clients.
  • Kept detailed records of client preferences, skin and products to provide seamless service.

Security Officer

Skytech Security
Chicago
08.2009 - 09.2014
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Customer Service/Receptionist
  • Prepared detailed reports regarding daily activities and unusual occurrences.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Guarded restricted areas to prevent unauthorized entry.

Security Officer

Monterrey Security
Chicago
05.2008 - 09.2012
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Maintained high levels of alertness throughout shifts.
  • Assisted with crowd control at the facility.
  • Responded to alarms and conducted investigations as required.

Security Officer

ELA Security
Chicago
06.2000 - 03.2006
  • Compiled comprehensive reports detailing daily activities and unusual occurrences.
  • Inspected packages, boxes, and envelopes to ensure compliance with regulations
  • Monitored alarms on the database system and surveillance cameras.
  • Confirmed visitor identification prior to granting entry into the building.
  • Monitored crowd control.

Education

Trade School in Clinical Massage Therapy -

The Soma Institute
Chicago, IL
06.2014

General educational development -

De LaSalle Institution
Chicago, IL
12.2012

Trade School in Esthetics -

Pivot Point Academy
Evanston, IL
12.2012

Certificate in Security - Armed and Unarmed

Security Training Center
Chicago, IL
11.1998

Skills

  • Upselling
  • Retail sales
  • Front desk
  • Security
  • Communication skills
  • Time management
  • Customer service
  • Surveillance
  • CCTV
  • Writing Skills
  • Windows
  • Computer skills
  • Microsoft Excel
  • Surveillance monitoring
  • Access control
  • Incident investigation
  • Conflict resolution
  • CCTV operation
  • Team collaboration
  • Crowd management
  • Punctuality
  • Incident reporting
  • Quick response time
  • Premises surveillance
  • Typing
  • Phone etiquette

Certification

  • PERC Card, 06/01/21, 05/01/24, It is required to work in security.
  • Guard Card Assessments, Security guard skills - Expert. Assessing risks, enforcing security standards, and handling complaints. Full results: Expert.

References

References available upon request.

Timeline

Security Officer/Door Person

Admiral Secuurity Services
06.2024 - Current

Housekeeping Cleaner

Aramark Uniform & Career Apparel
05.2022 - 04.2024

Esthetician

Ulta Salon and Cosmetics
03.2013 - 03.2020

Security Officer

Skytech Security
08.2009 - 09.2014

Security Officer

Monterrey Security
05.2008 - 09.2012

Security Officer

ELA Security
06.2000 - 03.2006

Trade School in Clinical Massage Therapy -

The Soma Institute

General educational development -

De LaSalle Institution

Trade School in Esthetics -

Pivot Point Academy

Certificate in Security - Armed and Unarmed

Security Training Center

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Julina V Poindexter