JULIÁN SAAVEDRA

• Coordinated private domestic and international flights ensuring operational compliance.
• Prepared detailed flight plans, conducted weather analysis, and monitored NOTAMs.
• Managed weight and balance, cargo distribution, and load control with precision.
• Maintained direct communication with pilots, air traffic control, catering, fueling, and ramp services.
• Verified documentation and permits in compliance with national and international aviation standards.
• Oversaw entire flight operations from dispatch to safe landing, ensuring efficiency and safety.
• Excelled in high-pressure environments with strict time constraints.

• Managed customer orders, handled payments, and ensured accurate delivery of meals.
• Coordinated between kitchen and service areas to optimize efficiency during rush hours.

• Rotational role including cashier, kitchen support, and direct customer service.
• Adhered strictly to international service, hygiene, and safety protocols.
• Actively participated in continuous training for quality and customer satisfaction.
• Delivered consistent teamwork and adaptability in a highly touristic environment.

• Provided table service in a diverse, formal dining environment.
• Assisted guests with menu recommendations, order accuracy, and payment processing.
• Coordinated seamlessly with kitchen and bar staff to ensure prompt service.
• Consistently delivered memorable dining experiences to customers.

• Assisted servers with customer service in a busy, high-volume restaurant.
• Maintained organization and cleanliness of dining areas to company standards.
• Ensured smooth coordination between servers and kitchen staff.
• Delivered efficient support in a fast-paced environment, especially during peak hours.

Provided real-time assistance to high volume of Cash App users facing technical and account issues.

Guided users through resolution processes, ensuring clarity and support throughout interactions.

Handled inquiries related to payments, failed transactions, account recovery, and app navigation in English and Spanish.

Adapted communication style to deliver solutions clearly and efficiently, addressing user needs specifically.

Operated under high-stress conditions while balancing empathy with accuracy to maintain trust.

Followed strict policies on data security and user privacy to protect sensitive information.

Consistently met or exceeded performance metrics for response time and customer satisfaction.

Specialized in resolving identity verification issues while ensuring a seamless user experience.