Julieta Calderon
Round Lake
Summary
Detail-oriented professional with expertise in customer service and appointment scheduling. Proven track record in coordinating transportation and activities for residents, ensuring timely access to essential services. Committed to enhancing overall satisfaction through effective communication and organization.
Overview
1
1
year of professional experience
Work History
Concierge
Whitehall Of Deerfield
Deerfield
03.2025 - Current
- Arranged airport transfers and local transportation for guests.
- Coordinated transportation and appointment scheduling for residents to ensure timely access to services.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Directed incoming calls and messages to appropriate staff or residents.
- Trained new staff members on customer service policies and procedures to enhance service quality.
- Maintained guest privacy and building reputation by keeping information confidential.
- Executed payment transactions for services using cash register systems or POS terminals.
- Provided business services for guests, including faxing, copying, and courier arrangements.
- Maintained client accounts by accurately recording and updating personal and financial information to support concierge operations.
Activities Assistant
Whitehall Of Deerfield
Deerfield
03.2025 - Current
- Coordinated and implemented individualized activities to address residents' diverse needs.
- Facilitated group activities including bingo, arts and crafts, and cooking classes.
- Supported residents with daily activities and personal care to promote independence and well-being.
- Cultivated relationships with families and community members to expand recreational offerings and foster community involvement.
- Recorded participation data for residents to track engagement and tailor activities.
- Supported staff in creating a welcoming environment for residents and visitors.
- Organized materials and resources for various activity sessions and workshops.
- Coordinated transportation arrangements for offsite activities.
Education
High School Diploma -
Grant Community High School
Fox Lake, IL09-2024
Skills
- Customer service and support
- Appointment scheduling
- Transportation coordination
- Payment processing
- Attention to detail
- Problem solving
- Guest reservation management
- Cash handling
- Personal information protection
- Multitasking and organization
Timeline
Concierge
Whitehall Of Deerfield
03.2025 - Current
Activities Assistant
Whitehall Of Deerfield
03.2025 - Current
High School Diploma -
Grant Community High School