Julie Copeland
Chicago
Summary
Innovative dance instructor with a solid foundation in customer service at Catalyst Movement Arts. Established ability to boost student performance through customized assistance and critical evaluations. Skilled in addressing challenges and nurturing a cooperative environment, providing exceptional experiences for all clients while maintaining stringent safety and organizational practices.
Overview
11
11
years of professional experience
Work History
Dance Instructor
Catalyst Movement Arts
Chicago
09.2020 - Current
- Assist in developing lesson plans and instructional materials for diverse learning environments.
- Support classroom management by fostering a positive learning atmosphere and addressing student needs.
- Provide feedback on student performance to help guide improvement and personal growth.
- Attend professional development workshops to refine instructional skills and stay current with educational trends.
- Boost student performance by providing individualized support and targeted feedback.
- Promote classroom safety, collaboration, and best practices.
- Implemented injury prevention strategies during warm-ups and cool-downs, ensuring safe practice for all participants.
- Offered one-on-one instruction to students by appointment.
- Led efforts to maintain a clean and welcoming reception area, reflecting company standards.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
Barista
Red June Cafe
Chicago, IL
01.2015 - 09.2019
- Trained new baristas on beverage preparation and customer service standards.
- Streamlined daily operations to enhance efficiency and improve workflow in high-volume settings.
- Oversaw inventory management, ensuring optimal stock levels of coffee beans and supplies.
- Implemented quality control measures, maintaining consistency in drink presentation and taste.
- Enhanced customer experience through personalized service and prompt resolution of issues.
- Collaborated with management to develop seasonal menu offerings based on customer feedback.
- Analyzed sales trends to optimize product placement and promotional strategies within the café environment.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
High School Diploma -
Walter Payton College Prep
Chicago, ILSkills
- Collaborative team player
- Customer service background
- Customer service excellence
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Appointment scheduling
- Cash handling and management
- Excellent communication
- Calm under pressure
- Problem resolution
Languages
Ukrainian
Native or Bilingual
Timeline
Dance Instructor
Catalyst Movement Arts
09.2020 - Current
Barista
Red June Cafe
01.2015 - 09.2019
High School Diploma -
Walter Payton College Prep