Julie A. Seager
Quincy
Summary
Reliable Customer Support Manager proficient in team and operational leadership. Enthusiastic about supporting business success to achieve business goals. Hardworking Customer Support Manager driven to exceed expectations and maximize customer satisfaction. Sixteen years of Client management and staff development.
Overview
37
37
years of professional experience
Work History
Client Service Manager
Adecco Employment Services
07.2005 - Current
- Development of multiple Regional branches through continual education on policies, procedures, and company values to ensure success of increasing branch goals.
- Lead team in daily strategizing meetings to delegate responsibilities, prioritize client needs and active orders, address human resource obligations, and proactively plan to meet corporate requirements.
- Support on-boarding process with new and existing clients; includes risk and credit assessment, negotiating legal Terms & Conditions, rates of pay/bill, and direct hire placement agreements to meet branch financial goals.
- Execute steps of placement cycle with candidates to fulfill staffing needs of clients while complying with employment law, company policy, and code of business conduct.
- Establish and implement creative recruiting strategies including social media to build candidate database and achieve client satisfaction in fulfilling staffing needs.
- Successful in increasing client count, associate relationships and focusing on Adecco’s high level of service.
Owner
Bella Moon Boutique
10.2001 - 01.2005
- Researched and developed business plan and managed boutique specializing in high end jewelry and American Craft.
- Participated in wholesale gift shows as a buyer as well as an exhibitor.
- Thorough product knowledge of all art mediums, dealership sales and inventory control.
- Worked with buyers to negotiate purchase contracts and sales volume needs.
Resource Counselor
Community Interface Services
05.1989 - 01.1994
- Taught independent living skills to adults with developmental disabilities.
- Provided vocational and self-advocacy training to clients and co-workers.
- Responsible for supervising twelve employees, and successfully managed caseload needs.
- Worked in fast paced dynamic work environment that required multi-task situations as well as complying with continuous changes.
Education
General Studies - Sociology
San Diego State University, Palomar Community College
Professional Development Certified Staffing Certification Time and Organization Management HR Law Adecco Sales Staffing Consultant Training Chamber of Commerce Leadership Training -
Skills
- Client relations and retention
- Conflict resolution techniques
- Account management
- Training programs
Interests
COMMUNITY INVOLVEMENT
, Fort Madison Community Library Board of Directors
Fort Madison Ambassador Club
Chamber of Commerce member
Timeline
Client Service Manager
Adecco Employment Services
07.2005 - Current
Owner
Bella Moon Boutique
10.2001 - 01.2005
Resource Counselor
Community Interface Services
05.1989 - 01.1994
General Studies - Sociology
San Diego State University, Palomar Community College