Julie Skepnek
Shannon
Overview
7
7
years of professional experience
Work History
Client Services/ Dispatcher
Nationwide Inbound
Freeport
06.2018 - Current
- Monitored incoming calls and dispatched appropriate personnel to service requests.
- Entered data into dispatch software for tracking and reporting purposes.
- Communicated effectively with customers regarding service updates and estimated arrival times.
- Assisted in training new team members on dispatch procedures and systems.
- Responded promptly to emergency situations, prioritizing urgent requests as necessary.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Received and dispatched calls for emergency services.
Education
Associate of Science - Medical Assistant
Kaplan University
Davenport, IA06-2010
High School Diploma -
Freeport Senior High School
Freeport, IL05-1991
Skills
- Emergency response
- Customer communication
- Data entry
- Time management
- Service coordination
- Call prioritization
- Problem solving
- Effective communication
- Attention to detail
- Adaptability
- Customer service
- Critical thinker
References
References available upon request.
Timeline
Client Services/ Dispatcher
Nationwide Inbound
06.2018 - Current
Associate of Science - Medical Assistant
Kaplan University
High School Diploma -
Freeport Senior High School
Similar Profiles
Charles ColonCharles Colon
Amazon | TYS5, DEN4 | Sort & Fulfillment Centers at Outbound/Inbound Process AssistantAmazon | TYS5, DEN4 | Sort & Fulfillment Centers at Outbound/Inbound Process Assistant
Ankush AnkushAnkush Ankush
Customer Service Representative at Inbound Outbound Solutions Call CenterCustomer Service Representative at Inbound Outbound Solutions Call Center
Swetalin DashSwetalin Dash
Career Advisor at Inbound TechnologyCareer Advisor at Inbound Technology
Dutchess DancerDutchess Dancer
Milieu Coordinator at Millcreek of TupeloMilieu Coordinator at Millcreek of Tupelo
KHURRAM SHAHZADKHURRAM SHAHZAD
LEVEL 1 TECHNICAL SUPPORT ENGINEER at Tierney's IT AutomationLEVEL 1 TECHNICAL SUPPORT ENGINEER at Tierney's IT Automation