Julie Skepnek
Shannon
Overview
7
7
years of professional experience
Work History
Client Services/ Dispatcher
Nationwide Inbound
Freeport
06.2018 - Current
- Monitored incoming calls and dispatched appropriate personnel to service requests.
- Entered data into dispatch software for tracking and reporting purposes.
- Communicated effectively with customers regarding service updates and estimated arrival times.
- Assisted in training new team members on dispatch procedures and systems.
- Responded promptly to emergency situations, prioritizing urgent requests as necessary.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Received and dispatched calls for emergency services.
Education
Associate of Science - Medical Assistant
Kaplan University
Davenport, IA06-2010
High School Diploma -
Freeport Senior High School
Freeport, IL05-1991
Skills
- Emergency response
- Customer communication
- Data entry
- Time management
- Service coordination
- Call prioritization
- Problem solving
- Effective communication
- Attention to detail
- Adaptability
- Customer service
- Critical thinker
References
References available upon request.
Timeline
Client Services/ Dispatcher
Nationwide Inbound
06.2018 - Current
Associate of Science - Medical Assistant
Kaplan University
High School Diploma -
Freeport Senior High School