Overview
Work History
Education
Skills
References
Timeline
Generic

Julie Skepnek

Shannon

Overview

7
7
years of professional experience

Work History

Client Services/ Dispatcher

Nationwide Inbound
Freeport
06.2018 - Current
  • Monitored incoming calls and dispatched appropriate personnel to service requests.
  • Entered data into dispatch software for tracking and reporting purposes.
  • Communicated effectively with customers regarding service updates and estimated arrival times.
  • Assisted in training new team members on dispatch procedures and systems.
  • Responded promptly to emergency situations, prioritizing urgent requests as necessary.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Received and dispatched calls for emergency services.

Education

Associate of Science - Medical Assistant

Kaplan University
Davenport, IA
06-2010

High School Diploma -

Freeport Senior High School
Freeport, IL
05-1991

Skills

  • Emergency response
  • Customer communication
  • Data entry
  • Time management
  • Service coordination
  • Call prioritization
  • Problem solving
  • Effective communication
  • Attention to detail
  • Adaptability
  • Customer service
  • Critical thinker

References

References available upon request.

Timeline

Client Services/ Dispatcher

Nationwide Inbound
06.2018 - Current

Associate of Science - Medical Assistant

Kaplan University

High School Diploma -

Freeport Senior High School

Similar Profiles

CREATE PROFILE
Julie Skepnek