Julianna Montero

• Established relationships with key accounts to increase customer base and market share.
• Developed innovative strategies for increasing visibility of products within target markets.
• Set weekly goals for each member of the team that aligned with overall business objectives.

• In charge of 100+ employees and have multiple teams that I lead.

• in charge of opening and closing store as a key holder.

• Guide, mentor, and develop a team of style, beauty, tech , baby and home departments. For steering a guest centric culture.

• Plan and execute merchandising strategies, ensure product organization, and maintain accurate signage and pricing.

• support back room, processes, organization, and replenishment of the sales floor .

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• • officially with their executive team, leader, and other team members to achieve common goal.
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• Implemented incentive programs designed to motivate employees towards achieving desired results.
• Resolved customer complaints in a timely manner by listening attentively to their concerns.
• Collaborated with marketing team to develop promotional materials for special events.
• Resolved customer complaints in a timely manner by providing solutions that meet their needs.
• Developed and implemented specialty sales strategies to achieve growth objectives.
• Utilized POS system software tools such as analytics reporting for tracking key metrics associated with sales performance.
• Conducted regular performance evaluations of staff members to identify areas for improvement.
• Assisted customers in selecting appropriate merchandise based on individual needs and preferences.
• Reviewed store financials regularly in order to maximize profits while controlling costs effectively.
• Mentored junior members of the team by providing guidance regarding sales processes and procedures.
• Trained new staff in the areas of customer service, product knowledge, and sales techniques.
• Generated weekly and monthly sales forecasts based on historical data and current market conditions.
• Managed day-to-day operations of store including scheduling, payroll, ordering supplies.
• Analyzed sales figures and prepared monthly reports for management review.
• Monitored competitive activities, trends, and pricing to create effective merchandising plans.
• Coordinated product launches, managed inventory levels, and monitored stock availability.
• Optimized product and service offerings to diversify customer base and reach additional market segments.
• Developed, planned and organized sales strategies to achieve desired results and goals.
• Conducted consultative selling approach with customers using visual aids, samples and other key resources.
• Established and maintained professional relationships with targeted account groups.
• Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
• Oversaw regional and local sales managers and staff.
• Established ambitious goals for employees to promote achievement and surpass business targets.
• Coached, developed and motivated team to achieve revenue goals.
• Supported sales team members to drive growth and development.
• Used change methodologies to increase sales and led projects for increased productivity.
• Enhanced sales volume through skilled support to both new and inactive customers.
• Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.

• Identified potential opportunities for growth within existing markets or new markets.
• Created and implemented promotional campaigns to increase sales of merchandise.
• Assisted in developing visual displays for stores according to corporate guidelines.
• Increased sales through targeted merchandising plans and stocking of desirable inventory.
• Attended trade shows, conferences, seminars and other networking events related to the industry.
• Managed budgeting and forecasting processes for merchandising operations.
• Maintained accurate records of all transactions related to merchandise purchases.
• Coordinated activities between different departments within the organization.
• Maintained detailed records of all purchases, orders and returns associated with merchandising operations.
• Researched, analyzed and evaluated trends in the fashion industry to determine customer preferences.
• Developed and implemented merchandising strategies to increase sales and profits.
• Negotiated contracts with vendors to ensure cost-effective procurement of products.
• Ensured compliance with applicable laws, regulations and safety standards.
• Ensured compliance with company policies regarding product selection, ordering, display and inventory management.
• Trained, supervised and evaluated staff to optimize their performance levels.
• Developed strategies for product positioning and pricing based on market analysis.
• Reviewed store performance data and made adjustments accordingly.
• Communicated with vendors to negotiate deals, request samples and build relationships.
• Determined direction for seasonal merchandise by researching and analyzing trends.
• Placed prices and descriptive signage to enhance displays and promote items.
• Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
• Trained and supervised merchandising staff, fostering a team-oriented environment focused on performance and development.
• Monitored and adjusted pricing strategies to remain competitive while ensuring profitability.
• Fostered a culture of continuous improvement, encouraging innovation and best practices in merchandising operations.
• Developed pricing promotions and markdowns to meet sales and margin targets.
• Gathered and analyzed demographic data based on income, average age and sell-through statistics.
• Managed merchandise assortments, ensuring a balanced and appealing mix of products that meet customer demands.
• Used historical and current business data to determine key buying trends and items.
• Coordinated staff schedules and other labor activities to foster seamless delivery of service.
• Transformed consumer feedback and fashion trends into successful product assortments.
• Established and maintained relationships with vendors, optimizing product selection and negotiating cost-saving deals.
• Tracked sales trends and recommended adjustments to maximize departmental profitability.
• Executed special projects and promotional events to drive brand awareness and increase customer engagement.
• Oversaw the visual merchandising of products in-store and online to enhance customer experience and drive sales.
• Coordinated with the marketing department to align merchandising strategies with promotional activities and advertising campaigns.
• Set direction for supervisory team and front-line staff to drive consistency of guest experience.
• Analyzed sales data and market trends to identify opportunities for merchandise expansion and optimization.
• Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
• Evaluated and optimized supply chain processes to improve product availability and reduce lead times.
• Identified and addressed performance issues within the merchandising team, implementing solutions to improve efficiency.
• Led seasonal merchandise planning, aligning inventory with consumer buying patterns and seasonal trends.
• Executed multiple projects simultaneously, coordinating, and prioritizing tasks.
• Managed inventory levels across multiple channels to ensure product availability and minimize overstock.

• Reviewed customer specifications for each order and determined the most cost-effective transportation method.
• Monitored daily operations within the warehouse environment ensuring compliance with safety regulations.
• Organized storage space for incoming goods in an efficient manner while adhering to safety standards.

• Developed pricing strategies that would maximize profits while still remaining competitive in the market.
• Established relationships with key clients, while maintaining existing customer base.
• Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
• Implemented process changes to streamline sales department workflow.
• Assisted senior management in developing long-term strategic goals for the company's growth.
• Analyzed customer data to identify trends, preferences, and opportunities for growth.
• Maintained accurate records of all transactions between customers and company representatives.
• Provided technical support for customers when needed, answering questions about product features and capabilities.
• Managed daily operations of sales department, including supervision of staff members.
• Collaborated with marketing team to create promotional materials for target customers.
• Created and presented monthly reports to management on sales performance.
• Developed and implemented sales strategies to increase market share.
• Analyzed data to identify trends in customer behavior and develop plans accordingly.
• Participated in negotiations with vendors regarding product purchases or contracts.
• Trained, coached, and mentored junior sales personnel to ensure success in their roles.

• Ensured compliance with all safety regulations within the store environment.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Stocked shelves with merchandise when needed.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Assisted customers over the phone regarding store operations, product information and order placement.
• Greeted customers and answered any questions they had about the store's products and services.
• Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
• Conducted price checks for special orders or discounts as requested by customers.
• Issued receipts, refunds, credits or change due to customers.
• Answered customer inquiries regarding store policies and procedures.
• Performed other duties as assigned by management.
• Balanced daily transactions on a computerized point-of-sale system.
• Resolved customer complaints professionally in accordance with company policy.
• Followed company security procedures for handling large sums of money.
• Processed returns and exchanges of merchandise in accordance with store policies.

• Engaged customers through social media platforms to create a sense of community around the brand.
• Managed relationships with vendors involved in promotional activities.
• Attended trade shows, conferences, and other marketing events as a representative of the company.
• Maintained an up-to-date knowledge base on current industry developments.
• Provided detailed reports on promotional activities and sales results.
• Created content such as videos, blogs, and articles highlighting the company's offerings.
• Gathered customer feedback for product development purposes.