JULIE MARINO
Sandwich
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
10
10
years of professional experience
Work History
Front-End Supervisor
Lowes
Naperville
11.2023 - Current
- Monitors and drives team to achieve key operational performance metrics.
- Identifies any problems or operational processes or the customer experience and communicates those barriers and implements solutions in a timely manner.
- Analyzes operational activities and determines ways to reduce the impact on the customer.
- Self-Leadership
- Continue to proactively build and maintain collaborative relationships with cross-functional partners.
Plumbing and Electrical Supervisor
Lowes
Naperville
09.2021 - 11.2023
- Providing resources and tools to support those directly helping customers provide the best service.
- Works with fellow leaders to identify approaches and behaviors that best meet sales and service objectives, then communicates those best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment.
- Organized and prioritized tasks and activities and worked within strict times and deadlines.
Full-Time Associate
Lowes
Naperville
08.2015 - 09.2021
- Helped customers find specific products, answered questions, and offered product advice.
- Collaborated closely with fellow associates and supervisors to assist customers.
- Learned roles of other departments to provide coverage and keep the store operational.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Continued to learn and train to further develop myself in the company.
Skills
- Team leadership
- Customer service excellence
- Sales strategy
- Inventory control
- Coaching and mentoring
- CRM software
- Member service and support
Timeline
Front-End Supervisor
Lowes
11.2023 - Current
Plumbing and Electrical Supervisor
Lowes
09.2021 - 11.2023
Full-Time Associate
Lowes
08.2015 - 09.2021