Summary
Overview
Education
Skills
Relevant Experience and Skills
Employment History
Foreign Languages
Certification
References
Timeline
Generic

Julie Bettencourt

Berwyn

Summary

Skilled healthcare professional with 3+ years in patient liaison roles, experienced in clinic operations, scheduling, and care coordination. Proficient in collaborating with healthcare teams and experienced in Epic EMR and high-volume front desk settings. Dedicated to enhancing patient communication and education to improve compliance with treatment plans and clinical outcomes. Multilingual in Spanish and Portuguese, facilitating effective communication with diverse patient populations.

Overview

1
1
Certification

Education

Associate of Applied Science - Physical Therapy Assistant

Morton College
Cicero, Il
05-2021

Skills

  • Patient scheduling and registration
  • EMR systems and data accuracy
  • Practice operations and workflow optimization
  • Patient communication and education
  • Clinical best practices and HIPAA compliance
  • Medical terminology
  • Staff training
  • Strong empathy

Relevant Experience and Skills

Patient Liaison & Care Coordination

  • Registered patients and coordinated appointments.
  • Documented services accurately in Epic EMR.
  • Managed and maintained patient and provider schedules to ensure optimal use of clinic resources.
  • Communicated treatment plans and conducted follow-ups.
  • Acted as liaison between patients, providers, and administrators.

Operations, Customer Service & Team Support

  • Managed front desk and daily operational activities.
  • Resolved service challenges with professionalism, ensuring positive customer experiences.
  • Trained and supported cross-functional staff.

Employment History

Physical Therapist Assistant 

Belmont Village Senior Living, 2022–2024

Northwestern Medicine Palos Hospital, 2022

Plymouth Place Skilled Nursing Facility, 2021–2022

Customer Service Manager & Operations Supervisor 

Old Town School of Folk Music, 2011–2019

Foreign Languages

Spanish and Portuguese

Certification

Physical Therapist Assistant License State of Illionis-Issued 2021

References

References available upon request.

Timeline

Associate of Applied Science - Physical Therapy Assistant

Morton College
Julie Bettencourt