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Julianne Fontno
Chicago
Summary
Accomplished V.P. of Product and Implementation at Zero Hour Health, adept in data-driven decision making and cross-functional leadership. Spearheaded technology development, enhanced profitability by negotiating contracts, and fostered strong customer relationships. Excelled in mentoring teams for leadership roles, achieving significant improvements in customer satisfaction and operational efficiency.
Overview
17
17
years of professional experience
Work History
V.P. of Product and Implementation
Zero Hour Health
12.2023 - Current
- Negotiated favorable contracts with suppliers, improving profitability while maintaining high-quality standards for business services.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Lead the the technology development team effectively to meet deadlines and exceed client expectations.
Director of Operations
Zero Hour Health
03.2013 - 12.2023
- Lead a team of 40+ remote clinical employees who respond to crisis chat questions.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
- Created and executed medical monitoring programs for several engineering and manufacturing companies.
Regional Director of Operations
Advocate Health Care
01.2010 - 03.2013
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Set team and individual KPIs, met them, and provided regular, actionable feedback.
- Reduced expenditures for the region through cost analysis and effective budget management.
- Increase profitability by implementing new programs for revenue generation.
- Improved customer satisfaction rates with proactive problem resolution and timely followup.
Regional Manager
Advocate Health Care
04.2008 - 01.2010
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
Education
Master of Science -
California University of Pennsylvania
California, PA06-2011
Bachelor of Science -
Concordia University
River Forest, IL05-2007
Skills
- Product vision
- Design thinking
- Data-driven decision making
- Cross functional leadership
- Product roadmapping
- Product training
- Teamwork and collaboration
- Multitasking
- Attention to detail
Interests
Timeline
V.P. of Product and Implementation
Zero Hour Health
12.2023 - Current
Director of Operations
Zero Hour Health
03.2013 - 12.2023
Regional Director of Operations
Advocate Health Care
01.2010 - 03.2013
Regional Manager
Advocate Health Care
04.2008 - 01.2010
Master of Science -
California University of Pennsylvania
Bachelor of Science -
Concordia University
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