Overview
Work History
Education
Skills
Timeline
Generic

Julianna Serrano

Chicago

Overview

6
6
years of professional experience

Work History

Police Dispatcher

Triton College
River Grove
05.2022 - Current
  • Answer incoming emergency and routine assistance calls for the Police Department.
  • Receive and accurately relay/transcribe information, messages and requests for the Communications Center.
  • Answer telephone requests for information, perform emergency warning notifications, perform clerical and general office functions.
  • Operate closed circuit television systems and numerous interior and exterior controllable cameras throughout campus.
  • Enter data and information into Triton College Police Department and State computer databases.

Barista

A Cup Of Joe Inc
Chicago
06.2020 - 10.2022
  • Performed cleaning and maintenance duties as directed.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Cultivated to recall customers' names and address each by name.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Ice Cream Server

Sugar Shack
Chicago
04.2019 - 08.2020
  • Maintained cleanliness and organization in all areas of establishment.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Served customers of all ages with speed and detail orientation, keeping the team running smoothly throughout service fluctuations.

Education

Associate of Arts - Business/Economics

Harold Washington College, City College of Chicago
Chicago, Illinois
08-2025

High School Diploma -

William Jones College Preparatory High School
Chicago, Illinois
06.2021

Skills

  • Effective communication
  • Good listening skills
  • Teamwork
  • Multitasking abilities

Timeline

Police Dispatcher

Triton College
05.2022 - Current

Barista

A Cup Of Joe Inc
06.2020 - 10.2022

Ice Cream Server

Sugar Shack
04.2019 - 08.2020

Associate of Arts - Business/Economics

Harold Washington College, City College of Chicago

High School Diploma -

William Jones College Preparatory High School

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Julianna Serrano