Julianna Serrano
Chicago
Overview
6
6
years of professional experience
Work History
Police Dispatcher
Triton College
River Grove
05.2022 - Current
- Answer incoming emergency and routine assistance calls for the Police Department.
- Receive and accurately relay/transcribe information, messages and requests for the Communications Center.
- Answer telephone requests for information, perform emergency warning notifications, perform clerical and general office functions.
- Operate closed circuit television systems and numerous interior and exterior controllable cameras throughout campus.
- Enter data and information into Triton College Police Department and State computer databases.
Barista
A Cup Of Joe Inc
Chicago
06.2020 - 10.2022
- Performed cleaning and maintenance duties as directed.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Cultivated to recall customers' names and address each by name.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Ice Cream Server
Sugar Shack
Chicago
04.2019 - 08.2020
- Maintained cleanliness and organization in all areas of establishment.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Served customers of all ages with speed and detail orientation, keeping the team running smoothly throughout service fluctuations.
Education
Associate of Arts - Business/Economics
Harold Washington College, City College of Chicago
Chicago, Illinois08-2025
High School Diploma -
William Jones College Preparatory High School
Chicago, Illinois06.2021
Skills
- Effective communication
- Good listening skills
- Teamwork
- Multitasking abilities
Timeline
Police Dispatcher
Triton College
05.2022 - Current
Barista
A Cup Of Joe Inc
06.2020 - 10.2022
Ice Cream Server
Sugar Shack
04.2019 - 08.2020
Associate of Arts - Business/Economics
Harold Washington College, City College of Chicago
High School Diploma -
William Jones College Preparatory High School