Julianna Moen
Huntley
Summary
Dedicated professional with strong customer service skills and a focus on client relationship management. Experienced in handling inquiries and coordinating communication effectively.
Overview
3
3
years of professional experience
Work History
Insurance Assistant
Ferrera Insurance Agency
Woodstock
10.2024 - Current
- Assisted clients in understanding insurance policies and coverage options.
- Coordinated communication between clients and insurance providers for claims support.
- Scheduled appointments and managed calendars for insurance agents efficiently.
- Handled customer inquiries with professionalism and provided timely responses.
- Collaborated with team members to streamline workflow and improve service delivery.
- Performed data entry tasks related to customer accounts and transactions.
- Ensured that all paperwork was properly completed prior to submitting it for processing.
Host Trainer/Host
Cucina Bella
Algonquin
07.2022 - 08.2025
- Trained new hosts on customer service best practices and restaurant procedures.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Provided feedback to hosts regarding their performance in order to help them reach their goals.
- Encouraged a positive work environment among all members of the hosting team.
- Coached individual hosts on how best to handle difficult customers or challenging situations.
- Resolved conflicts between hosts by providing guidance and support as needed.
Barista
Garden On Main
Algonquin
08.2023 - 06.2024
- Maintained cleanliness and organization of workstations and dining areas.
- Prepared high-quality coffee beverages using espresso machines and brewing equipment.
- Provided exceptional customer service by taking orders and addressing inquiries.
- Handled cash transactions accurately while operating the point-of-sale system.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Education
High School Diploma -
Huntley High School
Huntley, IL05-2024
Skills
- Customer service
- Data entry accuracy
- Workflow coordination
- Client relationship management
- Team collaboration
- Attention to detail
- Problem solving
Timeline
Insurance Assistant
Ferrera Insurance Agency
10.2024 - Current
Barista
Garden On Main
08.2023 - 06.2024
Host Trainer/Host
Cucina Bella
07.2022 - 08.2025
High School Diploma -
Huntley High School
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