Summary
Overview
Work History
Education
Skills
Timeline
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Julianna Lawson

Manufacturing
Rockford

Summary

Professional with strong background in airport operations, prepared for this role. Known for effective teamwork and ability to adapt to changing needs. Skilled in equipment handling, ensuring safety protocols, and managing tight schedules. Reliable in achieving results and supporting team success.

Overview

8
8
years of professional experience

Work History

Ramp Agent

Amazon
02.2025 - Current
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Loaded and unloaded Uld and freight and assisted crew over 3 daily flights.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Guided aircraft into and out of parking positions using hand signals.
  • Connected electrical power unit and hoses to aircraft.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
  • Enhanced team coordination by effectively communicating with pilots and ground crew to ensure timely departures.
  • Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
  • Ensured safe and efficient loading and unloading of cargo, leading to smoother and quicker turnarounds.

Customer Call Center Representative

Foundever
01.2022 - 12.2024
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Maintained composure and professionalism under pressure, successfully handling multiple calls simultaneously while addressing customer needs effectively.

Warehouse Worker

PCI
04.2017 - 12.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.

Education

High School Diploma -

Valley High School
Las Vegas, United States
05.2001 -

Skills

Ground support services

Safety procedures compliance

Customer service

Problem-solving

Loading and unloading

Cargo handling

Dependable and responsible

Heavy equipment operation

Marshaling aircraft

Ramp service

Security awareness

Equipment inspection

Timeline

Ramp Agent

Amazon
02.2025 - Current

Customer Call Center Representative

Foundever
01.2022 - 12.2024

Warehouse Worker

PCI
04.2017 - 12.2021

High School Diploma -

Valley High School
05.2001 -

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