JULIANA PARKER
Yorkville
Summary
Results-driven professional experienced in customer contact and data management. Demonstrates exceptional problem-solving and time management skills, contributing to improved operational efficiency and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Customer Contact Representative
Wintrust Financial Corp
Rosemont
10.2025 - Current
- Assisted customers with account inquiries and transaction requests.
- Managed customer communications through phone, email, and online chat.
- Collaborated with team members to enhance service delivery processes.
- Maintained accurate records of customer interactions and transactions.
- Ensured compliance with applicable laws and regulations regarding privacy policies.
- Resolved customer complaints with empathy and professionalism.
Criminal History Analyst
City of Chicago
Chicago
11.2022 - 10.2025
- Utilize various databases to verify and update criminal history records across department, county, state, and federal law enforcement organizations.
- Query and analyze data from multiple criminal justice systems to identify warrants, investigative alerts, and arrest/conviction details.
- Research parole and probation terms and served as a liaison to external law enforcement agencies for records requests.
- Utilize systems like LEADS and CLEAR to ensure data accuracy and compliance.
Communications Operator II
Office of Emergency Management & Communications
04.2020 - 11.2022
- Managed and prioritized dispatch for crime and emergency incidents, coordinating optimal police resource allocation.
- Operated computer-aided dispatch (CAD) systems with interactive mapping to log and manage incident data in real time.
- Collaborated with external agencies to address critical incidents efficiently.
- Operated radio, telephone, and computer console equipment to provide timely communication and response.
Police Administrative Clerk
City of Chicago
Chicago
06.2016 - 04.2020
- Handled public inquiries and facilitated the initiation of police reports while maintaining confidentiality and accuracy.
- Managed and updated law enforcement databases with sensitive information, ensuring 100% compliance with data integrity standards.
- Oversaw administrative tasks, including processing and distributing traffic reports, equipment, and transmittal records.
- Supported officers in managing bond procedures and multi-frequency radio systems.
Title Examiner
Pierce & Associates, Attorneys at Law, P.C.
11.2012 - 05.2016
- Conducted thorough examinations of property titles, mortgages, deeds, judgments, and liens to resolve discrepancies.
- Ensured compliance with evolving legal standards by updating procedures as mandated.
- Balanced competing priorities to complete short- and long-term tasks efficiently.
- Identified over 500 title discrepancies through comprehensive analysis of property records and other legal documents, meeting strict deadlines.
Education
B.A - Law and Society, Forensic Science
Purdue University
Skills
- Solid communication
- Outstanding leadership
- Ability to balance urgent short-term and long-term tasks
- Ability to streamline operational tasks to maximize efficiency
- Customer service
- Data entry
- Problem solving
- Time management
- Attention to detail
- Multi-line phone systems
- Call center experience
- Data analysis
Applications
- Casemax
- ISERIES
- PCAD technology
- Radio equipment
- LEADS Database Certified
- Remote Collaboration Tools
Timeline
Customer Contact Representative
Wintrust Financial Corp
10.2025 - Current
Criminal History Analyst
City of Chicago
11.2022 - 10.2025
Communications Operator II
Office of Emergency Management & Communications
04.2020 - 11.2022
Police Administrative Clerk
City of Chicago
06.2016 - 04.2020
Title Examiner
Pierce & Associates, Attorneys at Law, P.C.
11.2012 - 05.2016
B.A - Law and Society, Forensic Science
Purdue University