Summary
Overview
Work History
Education
Skills
Timeline
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Juliana Martinez

Chicago

Summary

Detail-oriented receptionist and social services professional with customer service experience, and ongoing medical billing and coding training. Skilled in client and customer interaction and front-desk workflows in healthcare and self care environments. Currently studying medical billing and coding and seeking to transition into the medical coding field.

Overview

7
7
years of professional experience

Work History

Receptionist

DermaBliss Med Spa
Chicago
04.2024 - Current
  • I greet and check in clients for their appointments, as well as assist them with scheduling and rescheduling appointments.
  • Processed payments and updated accounts to reflect balance changes.
  • Ensured cleanliness and organization of the reception area, and front lobby.
  • Assisted in updating inventory for back stock and retail products.
  • Assisted in cleaning and setting up rooms, and preparing the clients for the technicians.

Barista

Herb and Alchemy
Chicago
10.2023 - 03.2024
  • Prepared and served high-quality coffee beverages to customers.
  • Maintained cleanliness of workstations and dining areas throughout the shift.
  • Managed rushes of customers in a timely and efficient manner.
  • Completed each opening and closing task.

Social Work Intern

Grace Medical Home
Orlando
01.2022 - 05.2022
  • Conducted needs assessment tests for our clients, and followed up with each client to ensure that the resources provided were effective for their specific needs.
  • Organized and maintained filing systems for confidential documents and records.
  • Documented client interactions and maintained accurate case records consistently.
  • Assisted in our food distribution program by registering clients in need of food into the program, and participating in food distribution days.

Beauty Sales Associate

Ulta Beauty Inc.
Orlando
10.2018 - 04.2019
  • Assisted customers in selecting beauty products that meet their needs.
  • Maintained inventory levels and organized product displays for visual appeal.
  • Collaborated with team members to ensure excellent customer service experiences.
  • Processed transactions efficiently using point-of-sale systems.

Education

Bachelor of Arts - Social Work

University of Central Florida
Orlando, FL
08-2022

High School Diploma -

Lake Nona High School
Orlando, FL
05-2018

Medical Billing and Coding

Valencia College
Orlando, FL

Skills

  • Customer service
  • Team collaboration
  • Customer and client relations
  • Data entry
  • Task-oriented
  • Documentation and reporting
  • Expense reporting

Timeline

Receptionist

DermaBliss Med Spa
04.2024 - Current

Barista

Herb and Alchemy
10.2023 - 03.2024

Social Work Intern

Grace Medical Home
01.2022 - 05.2022

Beauty Sales Associate

Ulta Beauty Inc.
10.2018 - 04.2019

Bachelor of Arts - Social Work

University of Central Florida

High School Diploma -

Lake Nona High School

Medical Billing and Coding

Valencia College

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Juliana Martinez