Juliana Kedski
Schiller Park
Summary
Diligent Customer Service Representative with solid background in managing customer service teams and optimizing customer satisfaction. Spearheaded initiatives that improved service quality and response times. Demonstrated leadership and conflict resolution skills in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Business Development Administrator
Russo Power Equipment
12.2021 - 05.2023
- Developed strategic partnerships to enhance business growth opportunities.
- Set up training sessions for staff on new tools and systems to drive team performance and productivity.
- Managed client relationships, ensuring high levels of satisfaction and engagement with services offered.
- Participated in industry conferences/events as a representative of the company which led to an increase in brand visibility among targeted clientele.
- Managed, planned and executed networking events, fostering connections between team members and prospective clients.
Front Office Manager
Aloft Chicago Mag Mile
08.2018 - 11.2021
- Coach employees through day-to-day work and complex problems.
- Hire and train new employees, demonstrating best methods for serving clients and guests.
- Oversee all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Respond to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
- Monitor and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Guest Services Supervisor
Embassy Suites by Hilton Lombard
07.2017 - 07.2018
- Reply to all inquiries regarding the hotel’s services, charges, accommodations, etc
- Explain all details regarding the bookings and ensured the customer was well informed
- Ensure and providing flawless, upscale, professional and high class guest service experiences
- Oversee check-in and check-out procedures, including reservations and financial transactions
- Respond to guests needs and anticipating their unstated ones.
Catering Sales Manager
Aloft Chicago O’Hare
07.2016 - 07.2017
- Implemented catering promotions and maximize revenue by developing F&B packages
- Prepared all banquet event orders for weekly meetings with banquet staff and management
- Responsible for selling, detailing and executing events ranging from weddings to corporate services
- Visited local entities and hotels to expand business by establishing referral relationships
- Created menu proposals by using business communication and negotiation skills.
Guest Service Agent/Supervisor
Aloft Chicago O’Hare
10.2014 - 07.2016
- Responsible for coaching employees to conduct the company’s standards and procedures
- Greeted people in a friendly manner, maintained superior customer relations, and answered all inquires
- Assisted guest complaints with empathy and focused on providing premier guest services
- Communicated with the appropriate departments & ensured absolute satisfaction of all guests was met
- Managed accurate accounting of all rooms, balanced cash at the end of shifts, and generated reports
Education
High School Diploma -
East Leyden High School
Franklin Park, IL05-2011
Skills
- Hospitality Professional
- Demonstrated Customer Service
- Team Leadership
- Training & Development
- Proven Communicator
- Relationship Builder
- Problem Solver
- Time Management
- Proficient in Microsoft Office
- Event Coordination
- Business Growth
- Guest Services Specialist
- Decision-making
Timeline
Business Development Administrator
Russo Power Equipment
12.2021 - 05.2023
Front Office Manager
Aloft Chicago Mag Mile
08.2018 - 11.2021
Guest Services Supervisor
Embassy Suites by Hilton Lombard
07.2017 - 07.2018
Catering Sales Manager
Aloft Chicago O’Hare
07.2016 - 07.2017
Guest Service Agent/Supervisor
Aloft Chicago O’Hare
10.2014 - 07.2016
High School Diploma -
East Leyden High School