Julian Smith
Orland Park
Summary
Operations and trust & safety professional with experience in startups and enterprise environments. Skilled in optimizing workflows, documenting processes, and leveraging data insights to drive efficiency and scalability. Strong track record in cross-team collaboration, client support, and training initiatives that reduce ramp-up time and improve organizational performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Trust & Safety Specialist
Whatnot
04.2023 - Current
- Designed and implemented process improvements that increased team efficiency by 3%, accelerating case resolution.
- Supported onboarding and training for 15+ new hires, creating documentation that reduced ramp-up time.
- Partnered with product and support teams to identify operational bottlenecks and implement scalable workflow solutions.
- Conducted executive-level trainings, including onboarding the former and current Senior Managers of Trust & Safety, and teaching C-suite executives operational workflows to strengthen leadership alignment.
Operations & Account Executive
Playbooked
06.2022 - 12.2022
- Managed 20+ client accounts, achieving renewals and upsells through proactive relationship management.
- Streamlined client onboarding, reducing time-to-value by 25% and boosting customer satisfaction.
- Collaborated with product teams to prioritize features based on customer feedback and use cases.
Education
B.S. - Psychology
Grand Valley State University
01.2023
Skills
- Workflow Optimization & Process Documentation
- Data Analysis & Reporting
- CRM & Productivity Tools (Zendesk, HubSpot, etc)
- Client Relationship Management
- Cross-Team Collaboration & Training
- Documentation skills
- Crisis management
Accomplishments
Accomplishments
- Consistently ranked as a top performer on the Trust & Safety team, exceeding performance benchmarks and contributing to operational excellence
- Selected to train senior leadership and executives on trust & safety operations, demonstrating subject-matter expertise and strong communication skills.
Certification
Certifications
- Google Technical Support Professional Certificate (Coursera) – Completed with 94% score
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Trust & Safety Specialist
Whatnot
04.2023 - Current
Operations & Account Executive
Playbooked
06.2022 - 12.2022
B.S. - Psychology
Grand Valley State University
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