Julian Sanchez
Elmwood Park,IL
Summary
Dynamic retail leader with extensive experience at Comcast, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction and resolving complex issues. Skilled in staff training and development, fostering a motivated workforce, and implementing strategies that boost operational efficiency. Bilingual in Spanish, enhancing communication with diverse clientele.
Overview
8
8
years of professional experience
Work History
Interim-store Manager
Comcast
03.2025 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Assistant Store Manager
Comcast
1301 E Golf Rd, Schaumburg, IL
08.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Retail Sales Consultant (Business Champion)
Comcast
4270 N Harlem Ave, Norridge, IL 60706
08.2019 - 08.2024
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Handled cash transactions accurately while adhering to established security procedures.
- Trained new employees on store policies,
- procedures, and best practices for superior customer service.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Analyzed sales data to optimize strategies for reaching target demographics more effectively.
Samsung Experience Expert
Best Buy
4100 N Harlem Ave # A, Norridge, IL 60706
09.2017 - 08.2019
- Researched and resolved complex issues and appeals to facilitate prompt resolution.
- Identified and reported on utilization patterns to enhance quality of service delivery.
- Worked with internal matrix partners to triage issues and submit work requests.
- Conducted routine outreach to support understanding of policies and procedures.
- Evaluated employee performance, providing constructive feedback to support professional growth and development.
- Actively participated in brainstorming sessions and workshops aimed at generating ideas on how we could better serve our customers.
- Implemented quality control measures to ensure consistent delivery of exceptional customer experiences across all touchpoints.
- Enhanced customer experience by implementing innovative strategies and personalized interactions.
Education
High School Diploma -
Elmwood Park Highway School
08.2017
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
Languages
Spanish
Native or Bilingual
Timeline
Interim-store Manager
Comcast
03.2025 - Current
Assistant Store Manager
Comcast
08.2024 - Current
Retail Sales Consultant (Business Champion)
Comcast
08.2019 - 08.2024
Samsung Experience Expert
Best Buy
09.2017 - 08.2019
High School Diploma -
Elmwood Park Highway School