Summary
Overview
Work History
Education
Skills
Timeline
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Julian Jimenez

Norridge

Summary

Dynamic and goal-oriented professional with extensive experience in customer service and team leadership at Home Depot. Proven ability to enhance customer satisfaction through effective conflict resolution and relationship building. Skilled in inventory management and staff development, consistently achieving sales targets while fostering a collaborative work environment.

Overview

9
9
years of professional experience

Work History

Server

George’s Family Restaurant
07.2016 - 03.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server

Bob Al Salam
02.2018 - 05.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.

Sales Associate

Home Depot
03.2020 - 03.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.

Supervisor

Home Depot
08.2023 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Collected, arranged, and input information into database system.
  • Conducted regular reviews of operations and identified areas for improvement.

Education

Ridgewood High School
Norridge
06.2019

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Decision-making
  • Complex Problem-solving
  • Inventory control
  • Staff development
  • Team building
  • Processes and procedures
  • Operations management
  • Relationship building
  • Schedule development
  • Policy enforcement
  • Project planning
  • Conflict resolution
  • Inventory oversight
  • Negotiation
  • Waste reduction
  • Verbal and written communication
  • Safety protocols
  • Coaching and mentoring
  • Task delegation
  • Documentation and reporting
  • Employee development
  • Department organization
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking Abilities
  • Time management
  • Adaptability and flexibility
  • Effective communication
  • Organizational skills
  • Active listening
  • Professionalism
  • Adaptability
  • Self motivation
  • Task prioritization
  • Professional demeanor
  • Team collaboration
  • Continuous improvement
  • Teamwork
  • Team leadership
  • Inventory management

Timeline

Supervisor

Home Depot
08.2023 - Current

Sales Associate

Home Depot
03.2020 - 03.2023

Server

Bob Al Salam
02.2018 - 05.2019

Server

George’s Family Restaurant
07.2016 - 03.2020

Ridgewood High School

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Julian Jimenez