Julia Wheeler
Chicago
Summary
Dynamic customer service professional with over four years of experience in retail and food service. Proven ability to create welcoming environments that prioritize customer needs and enhance satisfaction. Excel in fast-paced settings while maintaining composure and a solution-oriented approach. Recognized for professionalism and teamwork, contributing to a strong brand reputation and fostering long-term customer loyalty.
Overview
4
4
years of professional experience
Work History
Cashier
Chipotle
New Jersey
05.2025 - Current
- Gained experience staying calm and patient in fast-paced, often stressful situations like long lines, being understaffed, or ingredient shortages.
- Helped customers by suggesting menu options and answering questions about dietary needs, ensuring a positive experience even when challenges came up.
- Cultivated a welcoming and hospitable environment by engaging customers in friendly, approachable conversation, especially regulars.
- Worked closely with team members to keep things running smoothly and maintain a supportive, friendly atmosphere.
- Completed all tasks with care and attention to quality, ensuring the best experience for both the business and its customers.
Cashier
Village Trattoria
New Jersey
05.2025 - Current
- Learned ingredients and menu details to better answer customer questions and accommodate dietary needs.
- Handled phone and in-person orders, making sure each was accurate and communicated clearly to the kitchen.
- Keep shifts running smoothly through teamwork with coworkers and clear coordination with chefs.
- Build strong customer relationships by staying patient, attentive, charismatic and focused on creating a positive customer experience.
Sales Associate
No.165
New Jersey
08.2022 - 12.2024
- Adapted quickly to a new work environment by leveraging previous experience to efficiently handle daily tasks and provide high-quality customer service.
- Trained a new coworker, guiding them through the POS system, multitasking in a fast-paced environment during peak hours, providing skilled gift wrapping, handling phone calls with confidence, and keeping the store stocked and organized.
- Processed transactions, handled returns, and managed cash flow, ensuring a smooth checkout experience.
- Maintained product availability and presentation, contributing to a visually appealing store layout.
Waitress/Hostess
Wild Ginger
New Jersey
09.2021 - 12.2022
- Collaborated effectively with staff during high-pressure, busy days to ensure seamless operations.
- Multitasked efficiently by simultaneously packing to-go orders, managing phone orders, and maintaining high standards of service.
- Developed strong customer service abilities by listening to and addressing customer needs, contributing to a positive dining experience.
- Quickly learned new tasks and adjusted to changing priorities in a fast-paced food establishment.
- Ensured timely delivery of both in-house and take-out orders, which contributed to overall customer satisfaction.
Education
BBA - Computer Information Systems
Loyola University Chicago
Illinois04-2028
Skills
- POS (Square)
- Adaptability
- Clear communication
- Product knowledge
- Teamwork
- Attention to Detail
- Sales and Upselling
- Customer service
Timeline
Cashier
Chipotle
05.2025 - Current
Cashier
Village Trattoria
05.2025 - Current
Sales Associate
No.165
08.2022 - 12.2024
Waitress/Hostess
Wild Ginger
09.2021 - 12.2022
BBA - Computer Information Systems
Loyola University Chicago
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