Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
Generic

Julia Rodriguez

Northlake

Summary

Determined nursing student with extensive background in patient support roles. Adept at resolving patient inquiries and providing information to enhance patient satisfaction. Demonstrated ability to manage patient records and coordinate with healthcare teams using effective communication and organizational skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Patient Support Specialist

Concentra
10.2023 - Current
  • As a Patient Support Specialist in a busy occupational medicine and urgent care clinic, I manage front desk operations, verify insurance, and document in EHR systems while ensuring a positive patient experience.
  • I assist with drug and alcohol testing, take vital signs, and support providers in coordinating care for work-related injuries.
  • I also process subpoenas and medical records requests, maintaining HIPAA compliance.
  • My role requires strong communication, multitasking, and attention to detail in a fast-paced environment.

Lead Host & Server

The Cheesecake Factory
05.2021 - 03.2023
  • In this fast-paced hospitality role, I provide efficient and attentive service to 25-40 guests per shift.
  • I've honed my ability to stay organized, anticipate guest needs, and deliver a memorable dining experience.
  • This role has sharpened my skills in hospitality, time management, and team collaboration, while maintaining grace under pressure.
  • Working in one of the top three busiest restaurant locations in the country.

Education

Associate of Science - Biology

Triton College
River Grove
05-2024

Bachelor of Science - Nursing

Chamberlain University
Addison, IL
05-2027

Skills

  • Electronic Health Record (EHR) Management
  • Work place injury navigation
  • Clinical Coordination
  • Patient centered communication
  • Taking Vitals
  • ROS
  • Scheduling & Front Desk Operations
  • Confidentiality & Compliance
  • Patient confidentiality
  • Insurance verification
  • Medical terminology
  • Follow-up coordination

Certification

CPR Certified, 2023-10-01

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Personal Information

Title: Patient Support Specialist

Timeline

Patient Support Specialist

Concentra
10.2023 - Current

Lead Host & Server

The Cheesecake Factory
05.2021 - 03.2023

Associate of Science - Biology

Triton College

Bachelor of Science - Nursing

Chamberlain University
Julia Rodriguez