Dedicated Lead Medical Assistant with expertise in clinical leadership and patient education. Proven ability to enhance patient satisfaction through effective scheduling and workflow optimization.
Overview
12
12
years of professional experience
Work History
Lead Medical Assistant
Regenerative Pain and Spine
Chicago IL
06.2022 - Current
Supervised daily operations, ensuring compliance with healthcare regulations and protocols.
Trained and mentored junior medical assistants, enhancing team performance and service quality.
Implemented patient care initiatives, improving overall satisfaction within the clinic environment.
Coordinated patient scheduling and follow-up appointments, optimizing workflow efficiency.
Conducted training sessions on new systems and technologies, fostering staff adaptability and skill development.
Documented patient information in EMR and prepared paperwork for medical staff.
Collected and documented patient medical information such as blood pressure and weight.
Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
Medical Assistant
Rogers Park Surgical Center
Chicago, IL
01.2019 - 05.2022
Assisted in patient intake and medical history documentation, ensuring accurate information collection.
Coordinated scheduling for appointments and procedures, optimizing clinic workflow efficiency.
Supported clinical staff during examinations and procedures, enhancing patient care experience.
Maintained inventory of medical supplies and equipment, streamlining operational readiness.
Developed streamlined processes for patient follow-ups, resulting in enhanced communication efficiency.
Manager
Dunkin' Donuts
Chicago, IL
01.2015 - 10.2018
Oversaw daily operations to ensure efficient workflow and customer satisfaction.
Trained and mentored team members on best practices for service and food safety.
Implemented inventory management systems to reduce waste and optimize supply levels.
Developed employee schedules to maintain adequate staffing during peak hours.
Analyzed sales trends to inform staffing, inventory, and promotional strategies.