Julia Griesemer
Sumner
Summary
Proven track record in enhancing operational efficiency through effective collaboration with cross-functional teams. Demonstrated ability to manage multiple tasks and prioritize effectively, ensuring order accuracy and timely delivery. Strong focus on results-driven strategies that support sales objectives and improve customer satisfaction.
Overview
11
11
years of professional experience
Work History
Sales Support Specialist
Agreliant Genetics
Saint Francisville
09.2021 - Current
- Assisted customers with requests and answered questions, enhancing overall satisfaction.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Worked with cross-functional teams to achieve goals.
- Worked with Logisitcs and salesmen to ensure orders were delivered to the dealerships on time and that each order was correct.
Public Service Representative
Secretary of State
Robinson
05.2018 - 08.2021
- Processed vehicle registrations and titles for customers efficiently.
- Assisted customers in navigating DMV services and requirements.
- Checked identification documents for compliance with state regulations, contributing to secure processing.
- Addressed customer inquiries and complaints, ensuring resolution with professionalism and care.
- Guided customers in completing forms to ensure accuracy and adherence to requirements.
- Responded to customer inquiries regarding DMV services and policies.
- Ensured compliance with federal and state laws governing motor vehicle regulations and licensing requirements.
Customer Service Representative
United Healthcare
Lawrenceville
01.2015 - 05.2021
- Resolved customer inquiries regarding billings, payments, and account status to ensure customer satisfaction.
- Assisted clients with billing inquiries, delivering timely and accurate information to enhance customer understanding.
- Trained new staff on billing procedures and software usage effectively.
- Worked with team members to identify and develop process improvements.
- Collaborated with other departments to streamline processes and improve overall service delivery.
Education
Bachelor of Science -
Texas State University
San Marcos05-1997
Skills
- Customer relationship management
- Order processing
- Logistics coordination
- Inventory management
- Data entry
- Compliance verification
- Problem resolution
- Process improvement
- Time management
- Multitasking skills
- Attention to detail
- Effective communication
Timeline
Sales Support Specialist
Agreliant Genetics
09.2021 - Current
Public Service Representative
Secretary of State
05.2018 - 08.2021
Customer Service Representative
United Healthcare
01.2015 - 05.2021
Bachelor of Science -
Texas State University