Julia E. Alonzo
Chicago
Summary
An adaptable professional with a proven ability to rapidly acquire and apply new knowledge in diverse environments. Demonstrates a strong commitment to continuous learning and possesses a talent for effectively navigating change. Driven by a passion for personal and professional development.
Overview
19
19
years of professional experience
Work History
Coordinator of Training and Safety
ABM Facility Services
Chicago
10.2022 - Current
- Demonstrated experience in effectively managing employee quarterly training programs, working closely with managers to identify individual and team needs, and tailoring training plans accordingly.
- Skilled in managing on-the-job training and ensuring the accurate maintenance of records, utilizing the Quick Complete Tool, which includes the uploading of rosters.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Maintained up-to-date records of trainee progress, and provided regular updates to the management team.
- Furthermore, I provided administrative assistance to the project manager, addressing various administrative requirements as needed.
Youth Program Coordinator
Howard Brown Health
Chicago
03.2019 - 01.2022
- At BYC, I managed the Education and Employment programs' daily operations, which involved supervising, recruiting, hiring, training, and providing ongoing leadership development to the team
- I oversaw the program’s expansion to other clinics and Howard Brown locations
- I coordinated outreach efforts with employment and education partners and service agencies and established relationships with local employers to serve as potential employment sites for youth
- I also developed and coordinated the provision of education and employment services in a milieu/drop-in setting at BYC
- Using qualitative and quantitative tools, I documented and disseminated best practices for culturally competent education and employment programming targeting LGBTQ/street-based youth and their providers
- Finally, I organized a duty rotation for the team
Appointment Coordinator for Surgical Procedures
Northwestern Memorial Hospital
Chicago
03.2016 - 01.2018
- Exhibiting proficiency in scheduling medical procedures, I possess extensive experience in hospital and office settings
- I adhere strictly to established protocols when selecting the most appropriate time slots and service providers while ensuring that all directions and notes are accurately documented in electronic medical records
- My approach is characterized by a high degree of attention to detail, mainly when confirming patient insurance and obtaining necessary prior authorizations
- I meticulously record patient consent for mandatory procedures and surgeries, ensuring that all the steps are taken to provide optimal care
Special Event Security Personnel
Roc10 Security Solution
Chicago
05.2017 - 01.2018
- I was responsible for overseeing the entrance and exit of visitors and vehicles, ensuring the safety of the premises
- In case of a fire or the presence of unauthorized individuals, I promptly contacted the appropriate authorities
- I also responded to alarms and secured the area as needed
- Additionally, I managed team schedules and recruitment
- As part of my duties, I conducted searches of female visitors, monitored public restrooms, and assisted in resolving challenging situations
- Furthermore, I handled cash and transferred it to designated locations
Volunteer
Project Vida
Chicago
01.2017 - 01.2018
- I was responsible for managing and organizing daily programs geared toward youth participants.
- Managed and systematically maintained documentation of volunteer contributions and financial donations.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Helped with prep, set up, and breakdown of community and public events.
- Guided clients through the transition to independent living within the community.
- Attended weekly meetings to discuss progress and future initiatives.
Case Manager
Illinois Orthopedic Network
Chicago
11.2015 - 01.2016
- Skilled in managing telephone communications, coordinating appointments, and responding to inquiries with the highest level of professionalism.
- Proficient in overseeing patient appointments, which includes the management of medical and injury cases related to workers' compensation.
- Provides a comprehensive assessment, care planning, plan implementation, and evaluation of individual patient needs throughout the continuum of care.
- Works with attorneys, medical case managers, and insurers to ensure that injured individuals receive the necessary treatment for personal, vehicle, or work-related injuries.
- Managed caseloads effectively, ensuring timely documentation and reporting.
Administrative Assistant (Assistant Manager)
Olivo Medical & Wellness Center
Chicago
09.2015 - 11.2015
- I am adept at providing exemplary patient care, and I possess extensive expertise in overseeing all aspects of medical office administration.
- My professional responsibilities include greeting visitors, managing telephone inquiries, scheduling appointments, coordinating laboratory work and injections, and updating patient information within electronic medical record (EMR) systems.
- I possess extensive expertise in establishing clear expectations and providing patients with essential information. My skills encompass managing referrals, scheduling appointments with pharmaceutical representatives, overseeing payroll functions, verifying insurance coverage, and supervising billing processes.
- Oversaw staff correspondence, record tracking, and data communications, resulting in improved automation of office operations.
Medical Administrative Assistant
Cosmetic Surgery Institute & Longevity Spa
Chicago
01.2008 - 01.2015
- As the manager of front office operations, I was responsible for delivering exceptional customer and patient service, coordinating appointment scheduling, directing phone inquiries, and accurately entering data into our system.
- Additionally, I utilized my proficiency in Spanish to provide interpretation services for Spanish-speaking patients during consultations. I assisted with billing processes, facilitated patient surgery preparation, and supported the registration of new patients as well as medical assisting activities.
- My focus on efficiency and attention to detail ensured that our office ran smoothly and that our patients received the highest level of care possible.
- Provided administrative support to clinical staff as needed.
- Professionally handled customer complaints while resolving issues quickly and efficiently.
Medical Intern
John H. Stroger Hospital Cook County
Chicago
01.2006 - 01.2008
- Exhibiting expertise in emergency room operations, including data entry, file importing, patient escorting, patient chart organization, and ER patient registration, I have demonstrated the ability to execute tasks accurately even in high-pressure and fast-paced environments.
- My proficiency extends to collaborating with diverse teams to facilitate efficient and effective healthcare services.
- Prepared exam and treatment rooms for patient and physician use.
- Organized medical records and documents for review by the attending physician.
Education
Certificate - Medical Administrative Assistant
Olympia College
01.2006
General Education -
Malcolm X College
01.2004
Skills
- Strategic planning
- Business development
- Consulting
- OSHA compliance
- HIPAA compliance
- Dictaphone
- EMR technologies
- Word
- Excel
- Outlook
- Program development
- Multitasking and organization
- Database management
- Project assistance
- Professional networking
- Administrative leadership
Professional References
- David Ross, MD, Liposuction and Cosmetic Institute, 312.961.0678
- Marilyn Tolliver, RN, Forrester Clinic, 312.285.5727
- Daisy Martinez, LPN, Olivo Medical and Wellness Center, 773-423-6178
- Nicole Markovich, MSN, FNP-BC, Olivo Medical and Wellness Center, 773-423-6178
Languages
Spanish
Native/ Bilingual
Timeline
Coordinator of Training and Safety
ABM Facility Services
10.2022 - Current
Youth Program Coordinator
Howard Brown Health
03.2019 - 01.2022
Special Event Security Personnel
Roc10 Security Solution
05.2017 - 01.2018
Volunteer
Project Vida
01.2017 - 01.2018
Appointment Coordinator for Surgical Procedures
Northwestern Memorial Hospital
03.2016 - 01.2018
Case Manager
Illinois Orthopedic Network
11.2015 - 01.2016
Administrative Assistant (Assistant Manager)
Olivo Medical & Wellness Center
09.2015 - 11.2015
Medical Administrative Assistant
Cosmetic Surgery Institute & Longevity Spa
01.2008 - 01.2015
Medical Intern
John H. Stroger Hospital Cook County
01.2006 - 01.2008
Certificate - Medical Administrative Assistant
Olympia College
General Education -
Malcolm X College
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