Julia DeFrenza
River Grove,IL
Summary
My name is Julia DeFrenza, I am an experienced hardworking and reliable individual, I learn quickly and do well in fast paced environments.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Amazon
Melrose Park, IL
10.2025 - 03.2026
- Delivered packages efficiently while adhering to safety protocols and traffic regulations.
- Navigated designated routes using GPS systems, optimizing delivery times.
- Maintained accurate records of deliveries and customer interactions for quality assurance.
- Communicated effectively with customers, ensuring satisfaction and addressing inquiries promptly.
Shift Lead
Potbelly
Rosemont, IL
10.2024 - 11.2025
- Supervised daily operations to ensure efficient service and high-quality food preparation.
- Trained and mentored new team members on operational standards and customer service excellence.
- Implemented inventory management practices to minimize waste and optimize stock levels.
- Coordinated shift schedules to maintain adequate staffing for peak hours and enhance productivity.
Package Handler
Wharehouse
Skokie, IL
12.2022 - 01.2023
- Sorted, labeled, and organized shipments for optimal storage and retrieval.
- Maintained accurate inventory records using warehouse management systems.
- Collaborated with team members to ensure timely order fulfillment and shipping processes.
- Monitored package quality to ensure compliance with company standards before shipment.
Deli Clerk
Jewel Osco
Franklin Park
09.2021 - 12.2022
- Maintained cleanliness and organization of deli counter to enhance customer experience.
- Assisted customers in selecting products, providing recommendations based on preferences.
- Prepared and packaged deli items according to food safety standards and quality guidelines.
Theatre Team Member
Cinemark
Melrose Park, IL
03.2020 - 02.2021
- Provided exceptional customer service, ensuring positive guest experiences and satisfaction.
- Operated point-of-sale systems accurately, processing transactions efficiently during peak hours.
- Collaborated with team members to maintain cleanliness and organization of theater environments.
- Handled guest inquiries and complaints professionally, resolving issues to uphold company standards.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Cahier/Cook
Katz Gyros
Franklin Park
09.2018 - 03.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer through diligent reconciliation practices.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Prepared and cooked meals in accordance with established recipes and dietary guidelines.
- Monitored food safety practices, ensuring compliance with health regulations and standards.
Education
High School Diploma -
East Leyden
Franklin Park, ILSkills
- Positive attitude
- Customer service
- Teamwork and collaboration
- Time management
- Dependable and reliable
- Problem-solving
- Adaptability and flexibility
- Leadership
Timeline
Delivery Driver
Amazon
10.2025 - 03.2026
Shift Lead
Potbelly
10.2024 - 11.2025
Package Handler
Wharehouse
12.2022 - 01.2023
Deli Clerk
Jewel Osco
09.2021 - 12.2022
Theatre Team Member
Cinemark
03.2020 - 02.2021
Cahier/Cook
Katz Gyros
09.2018 - 03.2020
High School Diploma -
East Leyden