Julia Blaney
Chicago
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with team members. Good multitasking, upselling, and communication skills. Strive to create welcoming environments that improve overall efficiency and client satisfaction.
Overview
4
4
years of professional experience
Work History
Front Desk Coordinator
Chicago Breast & Body
Chicago, IL
02.2026 - Current
- Managed front desk operations, ensuring seamless guest check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
- Booked a high volume of leads through our CRM and phone line.
Front Desk Coordinator
Skin Bar and Studio
Chicago, Illinois
09.2025 - 01.2026
- Managed appointment scheduling and coordinated client services efficiently.
- Assisted in processing payments and managing cash register transactions accurately.
- Collaborated with staff to streamline daily operations and enhance client experience.
- Provided information on services, products, and promotions to clients effectively.
- Built relationships with long-term clients through individualized and outstanding customer service.
- Engaged with potential customers through email and phone outreach.
- Maintained accurate records of lead progress and client communications.
- Proposed innovative ideas to enhance lead generation campaigns.
Service to Sales Representative
BMW of Coconut Creek
Coconut Creek, FL
05.2024 - 01.2025
- Greeting customers as they arrived for service appointments
- Identifying service needs
- Upselling opportunities
- Following up with customers via phone
- Achieving sales targets
- Building strong customer relationships
- Contributing to increased revenue for the sales department
Front Desk Receptionist
31st Street Yacht Harbor
Chicago, IL
05.2022 - 08.2022
- Greeting members and guests
- Answering phone calls
- Managing reservations for club amenities
- Handling member inquiries
- Assisting with administrative tasks
- Exceptional customer service
- Maintaining organized records
- Creating long lasting relationships
- Ensuring smooth daily operations at the front desk
Education
Hospitality Management -
University of Alabama
Tuscaloosa, AL12.2024
Skills
- Customer service and support
- Upselling strategies
- Relationship management
- Communication skills
- Time management
- Guest services
Timeline
Front Desk Coordinator
Chicago Breast & Body
02.2026 - Current
Front Desk Coordinator
Skin Bar and Studio
09.2025 - 01.2026
Service to Sales Representative
BMW of Coconut Creek
05.2024 - 01.2025
Front Desk Receptionist
31st Street Yacht Harbor
05.2022 - 08.2022
Hospitality Management -
University of Alabama