Judith Montalvo
Chicago
Summary
Detail-oriented assistant hardware manager with 7+ years of experience in inventory management and staff supervision. Demonstrated success in optimizing store operations, increasing sales, and elevating customer satisfaction levels.
Overview
1
1
Language
10
10
years of professional experience
Work History
Assistant Hardware Manager
Menards
Hodgkins
11.2018 - Current
- Supervised staff to streamline store operations and improve overall efficiency.
- Trained employees on product knowledge and customer service best practices.
- Managed inventory levels for hardware products and supplies to match demand.
- Analyzed sales data regularly to track stock levels. to ensure stock accuracy and availability.
- Coordinated merchandising strategies to boost product visibility and drive sales in-store.
- Collaborated with vendors to source high-quality hardware items effectively.
- Implemented safety protocols for handling and storing hardware products.
- Addressed customer inquiries promptly to ensure satisfaction. and complaints promptly to maintain satisfaction.
- Resolved customer complaints professionally, enhancing satisfaction and fostering loyalty to the store.
Cashier
Burger King
Summit
06.2016 - 10.2018
- Processed customer transactions accurately and efficiently at busy retail location.
- Processed cash and credit card payments, issuing receipts and providing change to ensure transaction accuracy.
- Managed cash register operations, ensuring accurate till balance at shift start and end.
- Trained new cashiers on register systems and customer service standards to enhance service quality.
- Maintained cleanliness and organization of checkout area for optimal customer experience.
Education
High School Diploma -
Argo Community High School
Summit, IL05-2018
Skills
- Inventory management and product sourcing
- Merchandising strategies
- Inventory auditing
- Staff supervision
- Problem-solving
- Time management
- Client relations
- Attentive customer service
Languages
Spanish
Native/ Bilingual
Timeline
Assistant Hardware Manager
Menards
11.2018 - Current
Cashier
Burger King
06.2016 - 10.2018
High School Diploma -
Argo Community High School