Juan Marcos Quiroga
3151 S Springfield Ave, Chicago
Summary
Experienced Data Center Technician with 5 years of proven expertise in network implementation, testing, and escalation support. Adept at troubleshooting and resolving complex issues to minimize downtime and enhance efficiency. Committed to delivering exceptional service and contributing to organizational success through reliable and efficient management of Data Center operations.
Overview
6
6
years of professional experience
Work History
FIELD TECHNICIAN
LUMEN TECHNOLOGIES
09.2022 - Current
- Experienced overseeing day-to-day operations, troubleshooting and restoring network circuits.
- Specialized in installation and testing of network devices.
- Provided reliable customer support for different companies.
- Ensured timely implementation of projects for high-end customers.
NETWORK TECHNICIAN
Moody Bible Institute
07.2018 - 06.2021
- Developed expertise in communication systems cabling, circuitry, and wiring through various projects for different buildings on campus.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Ensured end-to-end connectivity for video streaming.
AV TECHNICIAN
MBI-Information Technology Services
06.2020 - 06.2021
- Oversaw day-to-day operations for video production.
- Specialized in creating videos for educational resources, conferences, and live events.
- Created work schedules for production operations.
Education
Bachelor of Arts in Communications -
Moody Bible Institute
Chicago, IL05.2021
Skills
- Efficient Scheduling and Planning
- Flexible and Adaptable
- Project Management
- Proficiency using Command Line
- Fast Learner
- Critical Thinking
- LAN/WAN
- OTDR testing
- Excellent Customer Support
- Enterprise Data Center
- Networking Protocols
- Fully bilingual English/Spanish
- Hardware and software installation
Timeline
FIELD TECHNICIAN
LUMEN TECHNOLOGIES
09.2022 - Current
AV TECHNICIAN
MBI-Information Technology Services
06.2020 - 06.2021
NETWORK TECHNICIAN
Moody Bible Institute
07.2018 - 06.2021
Bachelor of Arts in Communications -
Moody Bible Institute
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