Juanita Buckley
Chicago
Summary
A confident, reliable and enthusiastic individual, with previous Production and Manufacturing also Customer Service experience. I enjoy helping clients, customers and individuals, and solving problems that they may have. I am a great communicator, over the phone, face to face and via email.
Overview
14
14
years of professional experience
Work History
Production Worker
Mondelēz International
Chicago
09.2024 - 11.2024
- Operated and maintained production equipment, ensuring efficient and uninterrupted workflow
- Maintained a clean and organized work area, adhering to safety guidelines at all times
- Performed regular inspections of machinery to identify any malfunctions or defects, promptly reporting them to supervisors
- Followed standard operating procedures (SOPs) to ensure product quality and consistency
- Collaborated with team members to meet daily production targets and deadlines
- Assisted in the setup and changeover of production lines as needed
- Trained new employees on proper operation of machinery and safety protocols
- Demonstrated strong attention-to-detail while performing repetitive tasks accurately within specified timeframes
- Maintained a high level of focus on workplace safety practices, ensuring compliance with OSHA regulations
Packer
Pactiv Evergreen
Bedford Park
09.2023 - 01.2024
- Interpreting orders: Reading order invoices to determine which items to send out
- Selecting items: Picking items from stock or finished goods from an assembly line
- Inspecting: Performing quality control assessments on the merchandise
- Packaging: Stacking items safely and securely in the right packaging, weighing, and labeling them
- Preparing for shipment: Arranging inventory in shipping containers and ensuring all packages are properly sealed
- Documentation: Logging relevant shipping, order, and label paperwork
Packer/Inspector
Dart Container
Chicago
10.2022 - 03.2023
- Pulls and stacks product based on daily orders
- Meets specifics of customer orders in a timely manner
- Keeps products separated, organized and in good rotation
- Monitors products quality frequently, reporting problems to mitigate safety issues
Packer
Global Material Technologies
Chicago
01.2019 - 07.2021
- Pulls and stacks product based on daily orders
- Meets specific of customer orders in a timely manner
- Keeps products separated, organized and in good rotation
- Monitors product quality frequently, reporting problems to mitigate safety issues
Independent Cellphone Agent
Sprint
Chicago
05.2016 - 12.2018
- Handle and manage customer inbound calls
- Answer customer inquiries regarding products and services
- Reroute customer calls to appropriate sales personnel
- Maintain a database of customer calls, their needs and requirements
- Conduct market research and field survey for clients, products and services
- Manage, monitor and schedule customer appointments
Front Desk Clerk
Deborah's Place
Chicago
06.2010 - 11.2016
- Record building activities on daily logs by noting relevant occurrences and observations
- Answer the telephone, distribute mail and messages to tenants and staff
- Monitor security cameras, ensure guest policy compliance, respond to visitors and tenants concerns and requests
- Collect rental payments, issue receipts on record keeping documents
- Maintain guest register, submit maintenance requests, prepare incident and rule violation reports, and respond to emergencies such as alarms, fire and intrusion by following emergency response protocol
Education
Diploma -
Chubb Institute
Chicago, ILGeneral Education Development -
Kennedy King College
Chicago, ILSkills
- PRINTERS
- Fax Machine
- Microsoft access
- Microsoft word
- Packaging
- MULTI-LINE PHONE
- Microsoft excel
- Copy Machine
- Microsoft powerpoint
- Microsoft office
Additional Information
Highly skilled customer service professional with 10+ years of experience in the nonprofit industry, Exceptional at training new employees in effective customer service techniques to achieve both customer and company goals, Proven ability to determine answers and solutions quickly; possess special talent for handling irate and angry customers., Certified in Computer Networking, Software knowledge: Microsoft Office Applications: Word, Access, Outlook, PowerPoint, Excel, Hardware knowledge: Multi-line phone system, printers / copiers, fax machines
Timeline
Production Worker
Mondelēz International
09.2024 - 11.2024
Packer
Pactiv Evergreen
09.2023 - 01.2024
Packer/Inspector
Dart Container
10.2022 - 03.2023
Packer
Global Material Technologies
01.2019 - 07.2021
Independent Cellphone Agent
Sprint
05.2016 - 12.2018
Front Desk Clerk
Deborah's Place
06.2010 - 11.2016
Diploma -
Chubb Institute
General Education Development -
Kennedy King College