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Summary
Skills
Work History
Education
Languages
Timeline
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Juan Gabriel Rodríguez

Juan Gabriel Rodríguez

Chicago

Summary

Dedicated and skilled professional transitioning from a focus on aging to a broader spectrum of health equity initiatives. With a strong background in communications, marketing, and project management within the public health sector, I am adept at managing diverse responsibilities, from administrative support to financial oversight. My experience in enhancing engagement through user experience best practices and a keen understanding of diverse populations fuels my commitment to advancing health equity. Eager to bring my expertise in coordination, strategic planning, and critical thinking to broader populations.

Skills

  • Administrative Support
  • Financial Management
  • Meeting Coordination
  • Contract and Document Processing
  • Effective Communication
  • Team Collaboration in Hybrid Environments
  • Time Management and Prioritization
  • Cultural Awareness and Sensitivity
  • Technical Proficiency in MS Office Virtual Platforms, HTLM, and Adobe Suite
  • Detail Orientation and Critical Thinking

Work History

Specialist, Healthy Brain Initiative

Alzheimer's Association
05.2022 - Current
  • Communications and Marketing Leadership: Directs the Healthy Brain Initiative's communication and marketing efforts in collaboration with the CDC, emphasizing public health and caregiver support.
  • Webinar and Event Coordination: Coordinates and supports diverse webinars, enhancing engagement for events with over 900 participants.
  • Editorial Management: Oversees the Public Health E-News, reaching over 6,000 professionals monthly, with a focus on content development and editing.
  • Subscriber Engagement: Increases reach and engagement through UX best practices, demonstrating communication and strategy expertise.
  • Research and Policy Analysis: Conducts thorough research in dementia and caregiving, particularly for underserved populations, aiding strategic decisions.
  • Financial and Contract Oversight: Manages an $11 million budget for a federally funded program, ensuring fiscal responsibility and compliance.
    Workshop Planning and Execution: Leads planning and logistics for national public health conferences, aligning with organizational meeting and event requirements.
  • In-Person Workshop Coordination: Handles all aspects of in-person workshop organization, from design to detailed travel logistics.
  • Grant Monitoring: Assists in monitoring grant objectives and reporting, contributing to funding proposal development and application processes.

Helpline agent

Alzheimer’s Association
10.2019 - Current
  • Part of Spanish, chat, registration, and Spanish pointer study teams.
  • Meeting or exceeding all agent metrics of customer service, schedule adherence, and call quality.
  • Volunteering as community educator for Illinois chapter.
  • Assisted callers to achieve organizational goals.
  • Resolved caller issues quickly and thoroughly.
  • Served customers in a friendly, efficient manner following outlined steps of service
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues
  • Consistently maintained 91% customer service satisfaction

Clare Bridge Coordinator

Brookdale Prospect Heights
12.2018 - 03.2020
  • In charge of implementing programming standards for Clare Bridge programming.
  • Developed monthly Life Engagement Calendars to meet and exceed programming standards.
  • Developed rapport with team and Assisted in coaching team to provide excellent resident experiences.
  • Lead all group activities for Clare Bridge Residents.
  • Completed all required documentation to provide meaningful programming.
  • Lead Resident Council and advocated for Clare Bridge residents.
  • Communicated with residents’ families to increase resident family satisfaction with programming.
  • Trained and mentored new team member dementia training and community standards.
  • Managed team of 20 employees, overseeing hiring, training, and professional growth of employees

Assisted Living and Memory Care Assistant Director

North Shore New Perspective
11.2016 - 12.2018
  • Assisted in the oversight of a 120 bed assisted living & independent living community and 40 bed memory care unit.
  • Managed, mentored, and scheduled team of 40 caregivers, med techs, and activities aids efficiently to ensure proper staffing ratios and comply with community budget.
  • Spearheaded company wide implementation and management of electronic call lights, health records, health monitoring apps and electronic activity programming. Achieved by designing and creating best practices for training and implementation.
  • Responsible for ensuring entire community remained deficiency free for state surveys by developing, improving and implementing policies to optimize costs, care and satisfaction of both employees and residents.
  • Developed and innovated community workflow to ensure and maximize resident independence and comfort while reducing average daily costs by using and managing Eldermark EHR system.
  • Managed departmental budgets to maintain community profitability.
  • Evaluated team performance and care quality.
  • Spearheaded culture change among caregivers to build positive community culture.
  • Recruited, interviewed, and on-boarded new team members and ensured proper documentation per state requirements.
  • Maintained and ordered community supplies while staying within budget to maximize profit.
  • Developed Life enrichment calendars to foster engagement of residents, their families, and team members.
  • Provided daily Alzheimer’s and Dementia training.

Life Enrichment Coordinator

McKinley Place Enlivant
10.2015 - 10.2016
  • Developed diverse activity calendars and newsletters to cater to community interest while meeting regulatory and company standards.
  • Performed yearly resident evaluations to determine cognitive level and updated their resident profile.
  • Ordered, organized, and maintain department supplies while reducing department budgetary variances.
  • Actively communicated with resident families to increase family participation and satisfaction.
  • Mentored and trained staff members to participate in life enrichment activities to increases staff engagement.
  • Increased resident socialization through implementation of wide range of fun, educational and family-oriented activities.
  • Provided one-on-one programs and activities for residents unable to participate in group settings.
  • Planned approximately 7 off-campus activities per month for facility with 20 residents including zoo trips, shopping excursions and religious worship opportunities.
  • Coordinated holiday decorating of facility, garnering help of residents and volunteer staff.

Education

Masters of Science - Human Computer Interaction

DePaul University
Chicago, IL
03.2025

Bachelor of Healthcare Administration - Aging Services

University of North Florida
Jacksonville, FL
04.2015

Bachelor of Arts - Spanish

University of North Florida
Jacksonville, FL
04.2015

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Specialist, Healthy Brain Initiative

Alzheimer's Association
05.2022 - Current

Helpline agent

Alzheimer’s Association
10.2019 - Current

Clare Bridge Coordinator

Brookdale Prospect Heights
12.2018 - 03.2020

Assisted Living and Memory Care Assistant Director

North Shore New Perspective
11.2016 - 12.2018

Life Enrichment Coordinator

McKinley Place Enlivant
10.2015 - 10.2016

Masters of Science - Human Computer Interaction

DePaul University

Bachelor of Healthcare Administration - Aging Services

University of North Florida

Bachelor of Arts - Spanish

University of North Florida

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Juan Gabriel Rodríguez