Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Juan G Falcon

Chicago

Summary

Dynamic professional with experience at 1500 LAKE SHORE DR BLDG CORP, excelling in tenant relations and CCTV monitoring. Enhanced building security and resident satisfaction through personalized support and vigilant oversight. Proven ability to collaborate effectively, ensuring seamless operations and safety. Recognized for anticipating needs and addressing concerns, contributing to a 20% increase in resident satisfaction.

Overview

27
27
years of professional experience

Work History

Doorman (Part-time)

1500 LAKE SHORE DR BLDG CORP
08.2017 - Current
  • Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
  • Enhanced building security by vigilantly monitoring entrance and exit points.
  • Offered personalized support for elderly or disabled residents, adapting services according to individual needs.
  • Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
  • Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.

Banquet Server on Call

Intercontinental Hotel IHG Management Maryland LLC
04.1998 - Current
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
  • Arranged linens and table settings according to seating plan and event theme.
  • Answered guest questions about event plans and food service choices.
  • Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
  • Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.

Education

High School Diploma -

Heroes of Mexico
Mexico
07-1984

Skills

  • Package handling
  • Tenant relations
  • CCTV monitoring
  • Fire safety

Languages

English
Professional Working
Spanish

Timeline

Doorman (Part-time)

1500 LAKE SHORE DR BLDG CORP
08.2017 - Current

Banquet Server on Call

Intercontinental Hotel IHG Management Maryland LLC
04.1998 - Current

High School Diploma -

Heroes of Mexico

Similar Profiles

CREATE PROFILE
Juan G Falcon