Summary
Overview
Work History
Skills
Languages
Timeline
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Juan C Ortiz Robles

Chicago

Summary

Dynamic Lead Server Assistant at Hogsalt Hospitality, recognized for enhancing customer satisfaction and fostering a collaborative team environment. Skilled in employee training and POS system operations, I excel in problem-solving and maintaining attention to detail, ensuring a seamless dining experience while supporting team success.

Overview

10
10
years of professional experience

Work History

Lead Server Assistant

Hogsalt Hospitality
04.2015 - 05.2021

Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

  • Trained new staff in bussing and cleaning procedures.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Anticipated server needs
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Supported team members with additional tasks, promoting a positive work environment.

Server Assistant

Bavette’s Bar and Boeuf
04.2015 - 01.2019
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area
  • Assisted with dining room set up prior to and after service period.

Food Runner/Server Assistant

4Charles Prime Rib
02.2019 - 08.2019
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • educated new employees on the restaurant practice, culture,

Food Runner/Server Assistant

Au Cheval
07.2019 - 12.2019
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • educated new employees on the restaurant practice, culture,

Lead Server Assistant

Ciccio Mio
03.2020 - 05.2021
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • educated new employees on the restaurant practice, culture,

Server Assistant

Maple&Ash
06.2021 - 12.2023
  • Maintained a clean and organized dining area
  • Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
  • Improved customer satisfaction with quick and attentive response to inquiries and needs.

Server Assistant

Divan
03.2024 - 07.2025
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • educated new employees on the restaurant practice, culture,

Skills

  • Problem-solving
  • Attention to detail
  • Team leadership
  • Positive and friendly attitude
  • POS system operations
  • Exceptional communication
  • Employee training and development
  • Staff training
  • Guest relations

Languages

Spanish

Timeline

Server Assistant

Divan
03.2024 - 07.2025

Server Assistant

Maple&Ash
06.2021 - 12.2023

Lead Server Assistant

Ciccio Mio
03.2020 - 05.2021

Food Runner/Server Assistant

Au Cheval
07.2019 - 12.2019

Food Runner/Server Assistant

4Charles Prime Rib
02.2019 - 08.2019

Lead Server Assistant

Hogsalt Hospitality
04.2015 - 05.2021

Server Assistant

Bavette’s Bar and Boeuf
04.2015 - 01.2019
Juan C Ortiz Robles