Juan C Flores
Chicago
Summary
Dynamic and results-driven professional with a proven track record at FedEx, excelling in safe driving and customer service. Recognized for enhancing punctuality rates and fostering strong client relationships. Adept at route planning and maintaining a positive attitude under pressure, ensuring timely and efficient delivery of services.
Overview
2027
2027
years of professional experience
Work History
Pickup Driver
FedEx
Northbrook, IL
08.2024 - Current
- Operated delivery vehicle to transport packages efficiently and safely.
- Ensured timely pickup and delivery of shipments, adhering to strict schedules.
- Maintained accurate records of deliveries and pickups using company systems.
- Conducted routine vehicle inspections to guarantee safety and compliance standards.
- Communicated effectively with team members to coordinate logistics and resolve issues.
- Coordinated closely with dispatchers to optimize scheduling and minimize wait times for customers.
- Maintained a clean and organized vehicle to ensure a pleasant experience for clients during pickups.
- Increased overall punctuality rates by constantly updating dispatchers on estimated arrival times based on real-time traffic conditions.
- Safely transported fragile or valuable items, demonstrating attention to detail and commitment to client satisfaction.
- Improved customer satisfaction by providing timely and efficient pickup services.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Guest Service Representative
Masonic Hospital
2022 - 05.2023
- Assisted patients with check-in procedures and appointment scheduling.
- Provided accurate information regarding hospital services and programs to enhance patient experience.
- Managed patient inquiries effectively through phone, email, and in-person communication.
- Collaborated with healthcare staff to ensure seamless patient flow and service delivery.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Implemented feedback mechanisms to identify areas for service improvement.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Managed check-in and check-out processes, ensuring smooth experience for guests.
Route Sales Representative
Mickeys Linen
Chicago, IL
10.2012 - 02.2017
- Delivered outstanding customer service while managing daily route schedules.
- Executed efficient product deliveries, ensuring accuracy and timeliness.
- Developed strong relationships with clients to enhance customer satisfaction and retention.
- Managed inventory levels effectively to minimize shortages and overstock issues.
- Collaborated with team members to streamline delivery processes and improve workflow efficiency.
- Trained new hires on company policies, safety standards, and operational procedures.
- Analyzed route performance data to identify areas for improvement in service delivery.
- Implemented best practices that contributed to increased operational effectiveness and reduced costs.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Collaborated with customers to identify needs and provided catered solutions
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Immediately addressed problems with customers to promote speedy resolution.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
Emergency Medical Technician
Medical Express Ambulance Service
Skokie
02.2008 - 10.2012
- Administered first aid and CPR to patients in emergency situations.
- Operated medical equipment, ensuring proper function during patient transport.
- Communicated effectively with healthcare teams to facilitate patient care decisions.
- Documented patient information accurately and timely, maintaining compliance with protocols.
- Assisted in training new EMTs on operational procedures and safety practices.
- Conducted routine vehicle checks, ensuring readiness for emergency response at all times.
- Implemented best practices for infection control within ambulance service operations.
- Coordinated with dispatch to optimize response times for emergency calls.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
Education
Billing And Coding -
DeVry Education
Wheaton, IL05.2021
Emergency Medical Technician - Emergency Medicine
Wilbur Wright College
Chicago, IL12.2007
Skills
- Professionalism and punctuality
- Safe driving practices
- Patience and perseverance
- Defensive driving techniques
- Adaptable to weather conditions
- Load securing proficiency
- Physical stamina and endurance
- Logbook record-keeping
- Hazardous materials handling
- Basic mechanical skills
- Stress management capacity
- Route planning expertise
- Accident prevention awareness
- Strong communication
- Positive attitude
- Customer service
- Time management
- Multitasking and organization
- Punctual and reliable
Timeline
Pickup Driver
FedEx
08.2024 - Current
Route Sales Representative
Mickeys Linen
10.2012 - 02.2017
Emergency Medical Technician
Medical Express Ambulance Service
02.2008 - 10.2012
Guest Service Representative
Masonic Hospital
2022 - 05.2023
Billing And Coding -
DeVry Education
Emergency Medical Technician - Emergency Medicine
Wilbur Wright College