Juan Ochoa
Elgin
Summary
Dynamic and motivated professional with expertise in customer service and client satisfaction, dedicated to fostering positive client experiences. Strong communication and effective problem-solving skills are utilized to address challenges and enhance service delivery. Eager to expand knowledge and grow within a role that offers opportunities for professional development and career advancement. Committed to making a meaningful impact by helping others while continuously learning and adapting in a fast-paced environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Administrator
CARVANA
Chicago, IL
07.2022 - Current
- Vehicle Detail July 2022-September 2022 Wash and Vac units based on client requirements. Make units showroom presentable.
- Mechanic Shop Technician September 2022-August 2023 Performed certification inspection, gold, silver or green light checks or frame/structure inspections upon request.
- Performed diagnostics, repairs, oil changes, and Post Sale Inspections.
- Performed brake repairs, a/c recharges, suspension work, and any mechanical repairs that are requested.
- Mechanic Shop Administrator August 2023- November 2024 Communicated with the fleet administrators on request for repairs, diagnostics, or certifications. Dispatched work out to the mechanics.
- Created estimates based upon the technicians findings.
- Fleet Administrator November 2024-Current (Jun 12, 2026) Communicate with customers via preferred communication preference (AutoJms, Email, Texts, Calls).
- Prepare units and cycle through inventory to make sure all units are ready to run(set up running lights based on CR damage and guidelines).
- Perform pre-sale audits, setting up floors, and guidebooks based on market demands.
- Perform post sale audits/ attached fees to each unit upon customer guidelines.
- Accounts-LaneLink, Defi Solutions, JP Morgan Chase, Tesla(Backup).
- Arbitration Administrator(Backup) November-Current(Jun 12, 2026) Facilitated fair marketplace transactions by investigating vehicle defect claims, enforcing NAAA guidelines, and negotiating binding resolutions for buyer-seller disputes.
- Block Clerk Simulcast/ Velocicast when needed.
- Managed accounts payable and receivable processes to ensure timely financial transactions.
- Led reconciliation of accounts to resolve discrepancies and maintain data integrity.
- Facilitated prompt vendor payments by verifying invoices, obtaining approvals, and processing checks in a timely manner.
- Managed auction logistics, ensuring accuracy of item descriptions and lot numbers.
- Input data into spreadsheets and databases.
Warehouse Associate
Distribution Management
Oswego, IL
09.2019 - 07.2022
- Pack items like, books, CD, vinyl records, toys, etc. insert information into the system.
- Load the packed items into bags, to be shipped out internationally.
- I was the assistant manager that ran salesforce
- I would help and answer any question my coworkers may have or any issued that they might if ran into
- I loaded and unloaded trucks with the forklift
- Maintained clean and organized work environment, adhering to safety protocols.
Delivery Driver
DoorDash
Naperville, IL
03.2018 - 03.2020
- Carried food in a insulated bag to maintain hot/cold temperatures.
- Delivered food to customers on specified routes in Elgin/Naperville area.
- I picked up food in various restaurants, and deliver them to the customers location.
- I have gone years with zero accidents on my driving record.
Amazon Fulfillment Associate
Amazon.com
Romeoville, IL
11.2016 - 09.2019
- I was at Amazon since the launch of the fulfillment center; i worked a little bit of everything since the opening.
- I worked in outbound packing, picking, dock, once everything settled down. I was mostly on outbound pack/dock.
- I would pack customers orders. I also would load up trucks to help out when they needed me.
- I was trained to be in a TDR(Trailer Docking and Release) team. We Made sure that every trailer went out on time.
- I also have a little bit of experience with the YMS system(Yard Management System). I also helped with the launch of the fulfillment center in Aurora, IL.
Chipotle Crew Member
Chipotle Mexican Grill
Naperville, IL
06.2019 - 08.2019
- My duties at Chipotle were help prep food items for the day.
- Cut vegetables and reheat all the meats and beans.
- Set up the line for all the food items.
- Grill all the proteins for our shift.
- Great our customers and answer any questions that they may have.
- Implemented process improvements that increased speed of service during peak hours.
Delivery Driver
Amazon Flex
Naperville, IL
08.2018 - 08.2019
- I drive safely to the delivery station.
- I arrive at the station and check in.
- I load up my packages in order of how my route will be.
- I safely drive to the customers house to drop off the packages.
- I scan the packages and set it out of sight so others can't see it.
- Depending on the day of the week I can deliver 90 packages in 7-8 hours.
- I have gone years with zero accidents on my driving record.
Temp Worker
Accurate Personnel LLC
Elgin, IL
07.2016 - 11.2016
- I worked for a Temp agency. I had many assignments while I worked there.
- Kenmore(QC, Press Tool remover.)
- Hoff plastic( packer)
- NTN (Scraps Cleaner)
- Carpet Installer/Sales/Delivery Driver
Gerardo Carpet
Elgin, IL
05.2014 - 07.2016
- I was a delivery driver for Gerardo's company. I would go to Chicago to get carpet from our distributors.
- Then deliver it to the customers for future installation.
- I was an installer. I would greet the customer and help them with anything they would need.
- I also would go to their home and give them an estimate on carpet.
Education
Graduate Of Elgin High School -
Elgin High School
Elgin, IL01-2014
Skills
- Customer Service Skills
- Computer Hardware
- Problem-solving
- Proactive and Self-motivated
- Self motivation
- Vendor relationships
- Attention to detail
- Communication Skills
- Mechanical knowledge
- Vehicle Maintenance
- Mechanic experience
- Microsoft word/ Google Sheets/ Google Drive
- Invoice processing
- Audit support
- Accounts payable management
Certification
- National Restaurant Association October 2015 to Present National Level Of Achievement Certificate Pending Printout
- National Restaurant Association August 2015 to Present Certificate Of Recognition For successfully completing the objectives set forth in Year Two of Becoming a Restaurant and Food-service Professional, Certificate No.1439926
- National Restaurant Association August 2014 to Present Certificate Of Recognition For successfully completing the objectives set forth in Level One of Foundations of Restaurant Management & Culinary Arts. Certificate No. 1299717
- National Career Readiness Certificate September 2013 to Present A silver National Career Readiness Certificate. Its in recognition of verified skills essential to workplace success and career advancement. Registered Certificate No.393JTQ8ZKCW6
- Driver's License
Languages
English - Fluent
Spanish - Expert
Timeline
Account Administrator
CARVANA
07.2022 - Current
Warehouse Associate
Distribution Management
09.2019 - 07.2022
Chipotle Crew Member
Chipotle Mexican Grill
06.2019 - 08.2019
Delivery Driver
Amazon Flex
08.2018 - 08.2019
Delivery Driver
DoorDash
03.2018 - 03.2020
Amazon Fulfillment Associate
Amazon.com
11.2016 - 09.2019
Temp Worker
Accurate Personnel LLC
07.2016 - 11.2016
Gerardo Carpet
05.2014 - 07.2016
Graduate Of Elgin High School -
Elgin High School