Juan Ocampo
Chicago
Summary
Dynamic and customer-focused professional with experience at Next Level Smoke Shop, excelling in customer assistance and promotional displays. Proven ability to enhance customer satisfaction through effective communication and organized storefront maintenance. Skilled in cart retrieval and heavy lifting, consistently improving operational efficiency and contributing to a positive shopping experience.
Overview
5
5
years of professional experience
Work History
Cart Pusher
Local Market
01.2025 - Current
- Maintained professional appearance of storefront by cleaning entryways, removing debris, and organizing displays as necessary.
- Directed customers to appropriate areas in store to assist with locating products.
- Removed litter from parking lot, planters and cart storage areas.
- Assisted customers in loading groceries into cars.
- Improved customer satisfaction by promptly responding to requests for assistance and maintaining a clean parking lot.
- Gathered carts manually and with remote controlled cart pusher.
- Increased efficiency with organized cart retrieval methods, reducing wait times for customers.
- Assisted customers with loading purchases into their vehicles, demonstrating excellent customer service skills.
- Assisted stock workers and customer service agents throughout shifts.
Smoke Shop Attendant
Next Level Smoke Shop
04.2020 - 09.2023
- Aided customers with inquiries regarding products, store promotions, or special offers to enhance their shopping experience.
- Provided excellent customer service, consistently receiving positive feedback from customers.
- Enhanced customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with management to implement promotional displays that led to increased sales figures for targeted items.
- Maintained in-depth knowledge of shop items to provide advice and recommendations to customers for gift selections.
- Maintained a clean and organized store environment, leading to increased foot traffic.
- Received incoming shipments of goods and materials by unloading delivery trucks.
- Balanced daily cash registers accurately, preventing discrepancies in financial records.
- Performed end-of-day cleaning duties, wiping down windows and counters and sweeping and mopping shop floor.
- Handled returns and exchanges smoothly while adhering to company guidelines, ensuring customer satisfaction throughout the process.
Education
Reavis High School
Burbank, IL05.2022
Skills
- Cart retrieval
- Storefront maintenance
- Customer assistance
- Vehicle loading
- Promotional displays
- Cleaning and organizing
- Flexibility
- Shelf stocking
- Heavy lifting
Languages
Spanish
Native or Bilingual
Timeline
Cart Pusher
Local Market
01.2025 - Current
Smoke Shop Attendant
Next Level Smoke Shop
04.2020 - 09.2023
Reavis High School
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