Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Juan Jurado

Glendale Heights

Summary

Offering solid foundation in technical support concepts and genuine interest in learning and growing within this field. Brings strong academic background in IT principles and hands-on experience in troubleshooting common software and hardware issues. Ready to use and develop skills in the company and customer support in IT role.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Production Supervisor

Bravida Medical LLC
10.2023 - Current
  • Trained staff of direct labor employees to perform assembly and manufacture of specified products.
  • Implemented safety protocols and conducted regular audits, achieving a reduction in workplace accidents and incidents.
  • Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
  • Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.

IT Support Specialist

Smart Source Inc
08.2022 - 09.2023
  • Configured hardware, devices, and software to set up work stations for employees.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Installed and configured operating systems and applications.
  • Developed user-friendly guides for common issues, reducing volume of support tickets.

Education

Bachelor of Science - Computer And Information Sciences

Lewis University
Romeoville, IL
12-2026

Skills

  • Software installation
  • Printer troubleshooting
  • User training
  • Help desk experience
  • Ticketing system proficiency
  • SAP Software Familiarity
  • Python
  • Production scheduling experience

Certification

Python Language Proficiency Certificate

Languages

Spanish
Native or Bilingual

Timeline

Production Supervisor

Bravida Medical LLC
10.2023 - Current

IT Support Specialist

Smart Source Inc
08.2022 - 09.2023

Bachelor of Science - Computer And Information Sciences

Lewis University

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Juan Jurado