Juan Jimenez
Dixmoor
Summary
Store Manager equipped with extensive experience in automotive retail management and sales. Successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Offering a 20 year background in sales and customer service, as well as in-depth understanding of the sales cycle process. Focused on customer satisfaction throughout all stages of the sales life cycle. ASE certified as a Parts Specialist P2.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Service Manager
Chicago Tire Inc
Justice, IL
07.2018 - Current
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Oversaw daily operations to ensure exceptional customer service and satisfaction.
- Developed training programs for staff, enhancing service quality and operational knowledge.
Store Manager
AutoZone
Chicago, IL
06.2015 - 06.2018
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Pep Boys Automotive
Chicago, IL
02.1997 - 05.2015
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Coached sales associates on product knowledge by using wide variety of training tools.
Education
High School Diploma - Business Management
Devry University
Chicago, ILSkills
- ASE Certified P2
- Strategic planning
- Inventory control
- Relationship building
- Positive outlook
- Sales professional
- Operations management
- Time management
- Superior organization skills
- Excellent multi-tasker
Certification
- Received certification from the National Institute for AUTOMOTIVE SERVICE EXCELLENCE (ASE) Parts Specialist (P2).
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Service Manager
Chicago Tire Inc
07.2018 - Current
Store Manager
AutoZone
06.2015 - 06.2018
Store Manager
Pep Boys Automotive
02.1997 - 05.2015
High School Diploma - Business Management
Devry University