Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JUAN Gonzalez

Chicago

Summary

Dynamic Shift Manager with a proven track record at Buffalo Wild Wings, excelling in employee training and customer service. Skilled in conflict resolution and staff motivation, I enhanced team performance and ensured compliance with safety standards, contributing to a consistently high level of customer satisfaction.

Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

6
6
years of professional experience

Work History

Shift Manager

Buffalo Wild Wings
04.2021 - 06.2025
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Shift Manager

Pizza Hut
01.2019 - 04.2023
  • Assisted in training new team members on operational procedures and safety protocols.
  • Supported daily shift operations by ensuring adequate staffing levels and resource allocation.
  • Monitored product quality and adherence to service standards during high-volume periods.
  • Maintained inventory accuracy through regular stock checks and updates in inventory management system.
  • Assisted with conflict resolution among team members to foster a collaborative work environment.
  • Learned company policies and procedures to provide effective support to management as needed.
  • Implemented efficient workflow practices to enhance overall team productivity during shifts.
  • Contributed ideas for process improvements based on observations of shift operations and team dynamics.

Education

Pritzker College Prep
Chicago, IL

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Accurate money handling
  • Staff motivation
  • Punctual and reliable
  • Handling customer complaints
  • Energetic and enthusiastic
  • Opening and closing procedures
  • Payment processing
  • Staff development
  • Safety compliance
  • Compliance
  • Team building
  • Verbal and written communication
  • Shift checklists

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Shift Manager

Buffalo Wild Wings
04.2021 - 06.2025

Shift Manager

Pizza Hut
01.2019 - 04.2023

Pritzker College Prep

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JUAN Gonzalez