Juan Enriquez
Carpentersville,IL
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
10
10
years of professional experience
Work History
Head Custodian
Cambridge Lakes Charter School
07.2024 - Current
- Supervised daily cleaning operations to ensure facility cleanliness and safety standards.
- Trained and mentored custodial staff on best practices and efficient cleaning techniques.
- Increased overall satisfaction among users of the facility by consistently maintaining high standards of cleanliness in all spaces.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Reported vandalism or other damage to property to supervisor.
Assistant Manager
Marcus Theatres
09.2021 - 07.2024
- Led team in executing operational strategies to enhance customer satisfaction and service efficiency.
- Streamlined inventory management systems, reducing discrepancies and optimizing stock levels.
- Analyzed sales data to identify trends, informing product placement and promotional strategies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Store Manager
Wingstop
08.2020 - 08.2021
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Learned inventory management systems to track stock levels and assist with replenishment.
Store Manager
Dunkin' Donuts
05.2015 - 09.2020
- Assisted in daily store operations, ensuring efficient customer service and product availability.
- Learned inventory management systems to track stock levels and assist with replenishment.
- Participated in maintaining store cleanliness and organization to enhance customer experience.
- Supported promotional activities by setting up displays and merchandising products effectively.
- Engaged with customers to address inquiries and provide product information, enhancing satisfaction.
- Trained in cash handling procedures, ensuring accurate transactions at point of sale.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
North Grand High School
Chicago, IL05.2013
Skills
- Health and safety
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
- Inventory management
- Cash management
- Shift scheduling
- Inventory control
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Head Custodian
Cambridge Lakes Charter School
07.2024 - Current
Assistant Manager
Marcus Theatres
09.2021 - 07.2024
Store Manager
Wingstop
08.2020 - 08.2021
Store Manager
Dunkin' Donuts
05.2015 - 09.2020
High School Diploma -
North Grand High School
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