Juan E. Lozano

A sales professional with great customer service skills, not only looking to sell a service or product but to develop a professional relationship with a client. The experience in the customer service side, have developed great listening skills to be able to address concerns and able to find solutions to prevent foreclosure, utilizing exceptional communication and empathy to navigate sensitive situations while ensuring compliance with mortgage regulations, all while prioritizing a positive customer experience.

Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.