Juan Diaz
Chicago
Summary
Professional passenger service specialist with strong focus on safety, efficiency, and customer satisfaction. Adept at collaborating within team to ensure smooth operations and adapt to changing circumstances. Skilled in communication, problem-solving, and handling diverse passenger needs with empathy and professionalism. Reliable and driven by results, consistently delivering high standards of service.
Overview
7
7
years of professional experience
Work History
Passenger Assistant Agent
United Ground Express
05.2024 - Current
- Collaborated with airport staff during layovers to ensure efficient transfer of passengers between connecting flights, minimizing delays and stress for travelers.
- Facilitated seamless boarding processes by verifying tickets, checking identification, and assisting with luggage storage as needed.
- Contributed to a positive travel experience for all passengers by maintaining a clean and organized cabin environment.
- Collaborated effectively with team members to ensure smooth operations during flights and layovers.
Airport Security Agent
Master Lightning Security Solutions
05.2023 - 04.2024
- Participated in ongoing training programs to stay current on industry standards and enhance personal performance as an Airport Security Agent.
- Prevented unauthorized access to restricted areas through vigilant monitoring and swift response to violations.
Customer Service Representative
Worldwide Flight Services
10.2019 - 08.2022
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
Maintenance Technician
International Hauling and Excavating
06.2018 - 08.2018
Education
BS in Aviation - Aviation
Escuela De Aviacion Alas Doradas
Aguascalientes Mexico06-2028
High School Diploma -
Intrinsic High School
Chicago, IL06-2019
Skills
- Aircraft operation
- Safety regulations
- Navigation systems
- Passenger services
- Customer support
- Customer Service-oriented
- Teamwork and collaboration
- Multitasking ability
- Punctuality
- Excellent communication
Timeline
Passenger Assistant Agent
United Ground Express
05.2024 - Current
Airport Security Agent
Master Lightning Security Solutions
05.2023 - 04.2024
Customer Service Representative
Worldwide Flight Services
10.2019 - 08.2022
Maintenance Technician
International Hauling and Excavating
06.2018 - 08.2018
BS in Aviation - Aviation
Escuela De Aviacion Alas Doradas
High School Diploma -
Intrinsic High School
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