Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Juan Acosta-Ortega

Rockford

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Guest Service Specialist

Mister Car Wash
Loves Park
02.2025 - Current
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Greeted guests upon arrival and provided information about the facility's services.

In-Shop Employee

Jimmy John's
Dubuque
09.2024 - 12.2024
  • Maintained knowledge of current sales promotions, policies regarding payment and exchanges, and security practices.
  • Assisted in maintaining store cleanliness, organization, and visual displays.
  • Completed daily checklists for smooth shop operations.
  • Helped shop personnel complete assignments.

Crew Member

Beef-a-Roo
Rockford
02.2023 - 06.2024
  • Maintained an organized work area to ensure efficient operations.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Upheld high standards of productivity and quality in operations.
  • Interacted pleasantly with guests to deliver quality customer service.

Referee

Rockford Park District
Rockford
10.2023 - 05.2024
  • Adhered to and enforced game rules and regulations.
  • Managed behavior of players, coaches and crowd to facilitate gameplay.
  • Made quick, decisive calls to ensure the flow and integrity of the game.
  • Fostered a positive, respectful game environment for participants and spectators.

Education

High School Diploma -

Auburn High School
Rockford, IL
06-2024

Associate of Science - Nursing

Rock Valley College
Rockford, IL

Transfer -

Clarke University
Dubuque, IA

Visiting Student -

Kishwaukee College
Malta, IL

Skills

  • Conflict resolution
  • Point of sale operation
  • Facility information
  • Product knowledge
  • Team collaboration
  • Guest relations
  • Emergency response
  • Language proficiency

Certification

  • Basic Life Support/ Exp.09/2026
  • Heartsaver First Aid/ Exp.09/2026

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Guest Service Specialist

Mister Car Wash
02.2025 - Current

In-Shop Employee

Jimmy John's
09.2024 - 12.2024

Referee

Rockford Park District
10.2023 - 05.2024

Crew Member

Beef-a-Roo
02.2023 - 06.2024

High School Diploma -

Auburn High School

Associate of Science - Nursing

Rock Valley College

Transfer -

Clarke University

Visiting Student -

Kishwaukee College

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Juan Acosta-Ortega