Joseph Kitsutkin
Oak Brook,IL
Summary
A diligent college school student with a strong work ethic and proven ability to handle demanding tasks efficiently. Seeking a position that values multitasking, dedication, and a commitment to providing exceptional care to patients.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Osco Drug
50 E Ogden Ave, Westmont, IL 60559
01.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Administered vaccines to patient who were eligible for a vaccine.
- Operated the register to process patient transactions, handled payments for their medications, and ensured accurate cash management.
Salesman, Cashier, Detailer
Delta Sonic Car Wash Systems
1415 Ogden Ave, Downers Grove, IL 60515
02.2022 - 09.2023
- Greeted customers and provided information about products and services
- Demonstrated product features, benefits and use to potential buyers
- Conducted regular sales meetings to review performance and develop strategies for achieving goals
- Performed administrative tasks including order entry, invoicing and filing paperwork
- Ensured accurate recording of all customer transactions into the company database
- Educated customers on product features and technical details to highlight benefits
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction
- Operated cash register or POS system to receive payment by cash, check and credit card
- Cleaned cars both externally and internally by hand or with use of automated equipment
- Accepted cash and credit card payments, issued receipts and provided change
- Answered customer questions and provided store information
- Helped customers find specific products, answered questions and offered product advice
- Delivered high level of customer service to patrons using active listening and engagement skills
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Worked closely with front-end staff to assist customers
- Trained new team members in cash register operation, stock procedures and customer services
- Learned roles of other departments to provide coverage and keep store operational
Team Member
Chick-fil-A
717 E Butterfield Rd, Lombard, IL 60148
07.2021 - 02.2022
- Served customers, efficiently prepared orders, and packed and managed orders
- Maintained a clean and organized work area throughout shift
- Greeted customers upon entering the store with friendly demeanor
- Resolved customer issues promptly in a professional manner
- Addressed customer needs, responding to specific requests
- Rotated through series of different stations based on team needs
- Built and maintained working relationships with peers and upper management
- Uphold high standards of productivity and quality in operations
- Improved knowledge and productivity through continuous education and learning from senior team leaders
Education
Bachelor of Science - Biochemistry
Benedictine University
5700 College Rd, Lisle, IL 6053205.2028
High School Diploma -
Timothy Christian High School
1061 S Prospect Ave, Elmhurst, IL 6012605.2024
Skills
- Customer Service
- Empathy
- Teamwork
- Communication
- Time Management
- Workplace Organization
- Detail-Oriented
- Adaptability
- Stress Management
- Patience
- Team Collaboration
Certification
- HIPAA Compliance Certification – Various Accredited Providers.
- Certified Pharmacy Technician - IDFPR
- Basic Life Support - Red Cross
Languages
Russian
Professional Working
Timeline
Pharmacy Technician
Osco Drug
01.2024 - Current
Salesman, Cashier, Detailer
Delta Sonic Car Wash Systems
02.2022 - 09.2023
Team Member
Chick-fil-A
07.2021 - 02.2022
Bachelor of Science - Biochemistry
Benedictine University
High School Diploma -
Timothy Christian High School