JOZLYN MATTHEWS
Chicago
Summary
A highly resourceful and detail-oriented professional with a decade of leadership experience and a specialized focus on property management operations. Expert at harmonizing tenant relations, maintenance logistics, and administrative compliance to drive property value and resident satisfaction. Known for a unique ability to navigate complex problem-solving scenarios while maintaining total confidentiality and professional poise.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Breakthrough Realty
Chicago, IL
04.2024 - Current
- Enhanced portfolio management by maintaining over 80 units. Contributed to portfolio growth through property additions.
- Operational Coordination: Orchestrates daily property operations, acting as the primary hub for tenant communication and administrative support.
- Maintenance Logistics: Directs the maintenance lifecycle by scheduling vendors and contractors to ensure rapid-response repair work and unit readiness.
- Compliance & Records: Manages high-sensitivity property records and work orders with strict adherence to confidentiality and company policy.
- Financial Administration: Facilitates rent tracking, processes payment inquiries, and manages move-in/move-out inspections.
- Facilitated seamless move-ins and move-outs, ensuring efficient transitions for tenants and property management.
Front End Supervisor
Lowe’s
Chicago, IL
07.2014 - 04.2024
- Team Leadership: Supervised and mentored front-end associates across multiple shifts, ensuring peak operational efficiency.
- Talent Development: Played a key role in the hiring process, including interviewing and cross-training new employees in sales and service standards.
- Vendor Relations: Maintained strategic partnerships with external vendors to ensure seamless merchandise flow.
- Performance Driving: Motivated staff to consistently meet and exceed organizational sales and customer service goals.
Customer Service & Operations Specialist
Harold’s Chicken Shack
Chicago, IL
07.2012 - 07.2014
- Workflow Management: Managed high-volume cash handling and multi-line phone orders while ensuring 100% accuracy in financial transactions.
- Service Recovery: Acted as the primary point of contact for resolving customer concerns with a focus on professional resolution.
Education
Nursing Program -
Chicago State University
High School Diploma - Medical Technology
Best Practice High School
Skills
- Operations: Property Management, Leasing Coordination, & Compliance
- Relations: Tenant Retention, Conflict Resolution, & Vendor Management
- Technical: AppFolio Property Management Software & Microsoft Office Suite
- Leadership: Team Training, Multi-shift Supervision, & Operational Oversight
- Property tours and inspections
- Administrative support
Accomplishments
- Operational Transition: Successfully pivoted 10 years of high-volume retail leadership into the property management sector, mastering AppFolio and Illinois leasing compliance within the first 30 days.
- Leadership Excellence: Directed and trained a diverse team of front-end associates at a major retail hub for nearly a decade, consistently meeting sales targets and service standards.
- Resolution Specialist: Recognized for a high success rate in de-escalating complex customer and tenant disputes, transforming potential liabilities into positive service outcomes.
Certification
- Illinois Real Estate Broker - November 2024
Timeline
Assistant Property Manager
Breakthrough Realty
04.2024 - Current
Front End Supervisor
Lowe’s
07.2014 - 04.2024
Customer Service & Operations Specialist
Harold’s Chicken Shack
07.2012 - 07.2014
High School Diploma - Medical Technology
Best Practice High School
Nursing Program -
Chicago State University
PROPERTY MANAGEMENT & OPERATIONS SPECIALIST
Bridging Ten Years of Leadership Excellence with Modern Property Operations