Joyce Zulu Suarez
North Riverside
Summary
Dedicated and detail-oriented managing member with extensive experience in financial management, customer service, and team leadership. Skilled in QuickBooks account management, financial transaction organization, and marketing branding. Proven ability to maintain accurate records, manage operational documents, and deliver exceptional service in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Managing Member of LLC
Suarez Market LLC
Chicago
01.2024 - Current
- Manage QuickBooks account to organize and oversee all business financial transactions.
- Ensure ledger accuracy, print checks, and maintain employee documentation and certifications.
- Keep business documents, operating documents, and LLC renewals up to date.
- Handle food certifications, vendor forms, and tax exemptions.
- Write checks, input invoices, and perform account reconciliation.
- Lead marketing initiatives, including branding materials, logo design, menu design, and product labels.
- Provide excellent customer service through email responses and register management.
- Managed product management to maintain accurate pricing and availability.
Pawn Broker
First Cash
Franklin Park
01.2015 - 01.2020
- Delivered immediate, friendly, and knowledgeable service to customers seeking to buy or pawn merchandise.
- Verified identification and assessed items based on market conditions.
- Informed customers about product lines and services, maintaining a clean and organized showroom.
- Balanced customer needs in a fast-paced environment while providing team support and feedback.
Shift Leader
Potbelly
Norridge
01.2013 - 01.2015
- Managed store opening and closing procedures, including cash drawer counting and bank deposits.
- Allocated daily tasks and monitored employee performance to ensure timely task completion.
- Addressed customer inquiries and complaints, ensuring high levels of satisfaction.
- Compiled weekly monetary reports and maintained inventory levels to minimize losses.
- Fostered relationships with peers and management to improve collaboration and team effectiveness.
Education
High School Diploma -
Wheaton Academy
West Chicago, IL05-2012
Some College Course -
Triton College
River Grove, ILSkills
- Financial management
- Business development
- Client relationship management
- Team leadership and training
- Employee training
- Documentation management
- Inventory management
- Problem solving
- Detail orientation
- Conflict resolution
Timeline
Managing Member of LLC
Suarez Market LLC
01.2024 - Current
Pawn Broker
First Cash
01.2015 - 01.2020
Shift Leader
Potbelly
01.2013 - 01.2015
High School Diploma -
Wheaton Academy
Some College Course -
Triton College